Tylesha Malcolm
Andalusia
Summary
Detail-oriented individual with a strong background in customer/client relations. Skilled in problem-solving and team collaboration, consistently delivering exceptional service and ensuring customer satisfaction through effective complaint resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Walmart
Andalusia
03.2021 - 06.2025
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Addressed customer questions and concerns regarding products and services.
Medicare Counselor
United Way of Central Alabama
Birmingham
06.2020 - 08.2020
- Collaborated with local organizations to enhance service delivery and resources.
- Assisted customers with Medicare enrollment and plan selection inquiries.
- Educated clients on Medicare benefits and coverage options effectively.
- Maintained accurate customer records in the healthcare management system.
- Conducted follow-up calls to ensure customer satisfaction and understanding.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
Clinic Host
1917 Clinic
Birmingham
03.2019 - 05.2019
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and handled incoming calls efficiently.
- Scheduled appointments and maintained calendars for staff members.
- Scheduled and confirmed appointments.
- Helped new clients with computer-based surveys.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Associate of Science - Community Health
Lurleen B. Wallace
Andalusia, AL05-2016
Bachelor of Science - Community Health
University of Alabama At Birmingham
Birmingham, ALSkills
- Customer database management
- Appointment scheduling
- Effective communication
- Customer/Client relations
- Positive and professional
- Data inputting
- Front desk operations
References
References available upon request.
Timeline
Customer Service Cashier
Walmart
03.2021 - 06.2025
Medicare Counselor
United Way of Central Alabama
06.2020 - 08.2020
Clinic Host
1917 Clinic
03.2019 - 05.2019
Associate of Science - Community Health
Lurleen B. Wallace
Bachelor of Science - Community Health
University of Alabama At Birmingham
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