Summary
Overview
Work History
Education
Skills
Certification
Summary Of Qualification
Timeline
Generic

Tyleshia Warren

Douglasville,GA

Summary

Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Advanced Medical Support Assistant

Atlanta VA Medical Center
Decatur, GA
07.2021 - Current
  • Ensures compliance with VA policies and federal regulations, documenting patient care in accordance with VA standards.
  • Assists in coordinating and scheduling patient appointments with community providers, ensuring that all necessary documentation is completed and that patients are informed of their appointments.
  • Reviews, processes, and tracks referrals for care in the community, ensuring timely and accurate referrals following VA guidelines.
  • Acts as a point of contact for patients needing care in the community, answering questions and providing guidance on the referral process, community care options, and required documentation.
  • Helps with the preparation and management of patient records, including the proper entry of clinical data and supporting documents into the electronic health record system.
  • Verifies patients' eligibility for community care and insurance coverage, verifying that claims are processed accurately and efficiently.
  • Performs various clerical duties such as filing, data entry, managing medical records, and supporting team communications.
  • Monitors and follows up with patients and community providers to confirm that care is delivered as scheduled and that necessary paperwork is completed for billing and reporting purposes.
  • Resolves issues related to scheduling, insurance, or referrals, and works closely with other departments to address any patient care or administrative concerns.
  • Works closely with the medical team, including physicians, nurses, and other support staff, to facilitate seamless coordination between the VA and community care providers.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Health Aid Screener

Atlanta VA Medical Center
Decatur, GA
07.2020 - 07.2021
  • Providing holistic in-patient care to veterans in a manner conducive to the comfort and safety of those in facility hospital units, living centers, and/or household.
  • Provide temperature checks to patients and staff entering the VA facility.
  • Enhanced service reputation by accomplishing new and different requests and exploring opportunities to add value.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.

Education

Associate of Applied Science - Health Information Management Technology

West Georgia Technical College
Waco, GA
12.2021

Skills

  • Customer Service
  • Written and Verbal Communication
  • Customer Service Skills
  • Attention to Details
  • Collaborative/Independently
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Computer Proficiency
  • Flexible & Adaptable
  • Analytical Skills
  • Problem-Solving
  • Telephone Skills
  • Clerical
  • Patient scheduling abilities
  • Proficient in patient scheduling
  • Conflict resolution techniques
  • Patient communication

Certification

Medcerts, 09/27/24

Summary Of Qualification

Diligent Advanced Medical Support Assistant with 4 years of experience in patient care and coordination. Proficient in managing patient records, scheduling appointments, and verifying insurance coverage. Skilled in customer service, medical terminology, and computer skills. Detail-oriented and organized, with a strong focus on ensuring timely and accurate referrals and care delivery.

Timeline

Advanced Medical Support Assistant

Atlanta VA Medical Center
07.2021 - Current

Health Aid Screener

Atlanta VA Medical Center
07.2020 - 07.2021

Associate of Applied Science - Health Information Management Technology

West Georgia Technical College

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