Ty’Letheia Jo McCullar
Cedar hill,TX
Overview
6
6
years of professional experience
Work History
Fraud claim specialists & dispute agent, tech support for online banking
Co-op solutions
03.2024 - Current
- Contacting customers to gather information, explain company policies, and negotiate potential solutions.
- Maintaining detailed records of all disputes, including actions taken, communication logs, and resolution outcomes.
- Ability to clearly articulate information, actively listen to customers, and effectively address concerns.
- Meticulousness in reviewing information and ensuring accuracy in documentation.
- Assist customers in the online banking enrollment process and setup of pending applications. Process business applications for Internet Banking including verification of owners and system setup. Help customers with questions and issues regarding online banking and bill payment.
Office Assistant & Payment Service Associate
M Piper Logistics
01.2020 - 01.2024
- Oversee Customer relations to ensure that company policies are followed.
- Plan and perform audits on financial statements to ensure they are free of misrepresented information.
- Collect on missing documents needed for business.
- Contact banks and guarantee service companies using creative solutions.
- Assist with departmental training.
- Help management identify and assess risks/determine course of action
- Audit down payments on truck purchases.
- Resolve daily customer complaints independently by reviewing claim and providing timely resolution.
General Warehouse/Trainer
Home Depo
01.2021 - 01.2022
- Establish open communication and build professional relationships with other departments/segments and external vendors.
- Responsible for training and onboarding new hires and ensuring they
Education
High School - undefined
Duncanville High School
01.2020
Skills
- Attention to Detail
- Organization
- Budgeting
- Strategic Planning
- Team Leadership
- Project Planning
- Accountability
- Community Development
Timeline
Fraud claim specialists & dispute agent, tech support for online banking
Co-op solutions
03.2024 - Current
General Warehouse/Trainer
Home Depo
01.2021 - 01.2022
Office Assistant & Payment Service Associate
M Piper Logistics
01.2020 - 01.2024
High School - undefined
Duncanville High School
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