Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tylia Carter

Dover ,Arkansas

Summary

  • Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
  • Meticulous Manager with 3 years of experience processing cash transactions seamlessly to full satisfaction of customers. Innovative problem-solver committed to keeping customers satisfied. Communicates precisely and courteously with team members in perpetually fast-paced environments.

Overview

7
7
years of professional experience

Work History

Shift Lead

Tyson Foods
12.2020 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Collaborated with management to develop strategies for improving overall plant operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Manager

Sonic Drive In
03.2017 - 12.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed all closing and opening operations
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

High School Diploma -

Dover High School
Dover, AR
05.2019

Skills

  • Performance Improvement
  • Operations Management and Monitoring
  • Team Motivation
  • Guest Service/ Customer Service
  • Conflict Resoloution
  • Food Service Regulations
  • POS Systems
  • Food Handling
  • Payment Processing
  • Willing to Learn
  • Effective Multitasking
  • Customer Interaction
  • Cash Handling

Timeline

Shift Lead

Tyson Foods
12.2020 - Current

Manager

Sonic Drive In
03.2017 - 12.2020

High School Diploma -

Dover High School

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Tylia Carter