Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tylia Gordon

MD

Summary

Diligent with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers alike.

Overview

5
5
years of professional experience

Work History

Secretary

Postal Secretary
Baltimore, MD
02.2023 - Current
  • Troubleshot office equipment, computer hardware and software issues.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated security screening equipment to identify suspicious mail and potential security threats.
  • Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
  • Placed mail into appropriate PO boxes.
  • Maintained organized filing system of paper and electronic documents.

Merchandiser Manager

Forever 21
Baltimore, MD
02.2019 - 04.2021
  • Maintained current data on sales and fashion trends to plan future purchases.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Maintained physical inventory of merchandise and implemented systems to monitor costs.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating to replenish supply of cash on hand when necessary.

Independent Contractor

NexRep
, MD
05.2019 - 03.2020
  • Recorded patient condition, recovery progress and medication side effects.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.

Assistant Administrator

VSU
Petersburg, VA
08.2018 - 01.2019
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Responded quickly to questions and inquiries via phone and email.
  • Encouraged and improved cross-department internal communication.
  • Maintained filing and recordkeeping systems with efficiency and accuracy.

Education

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD
06.2018

Skills

  • Customer Service
  • Digital File Management
  • Accounts Payable
  • Cashflow Report Generation

Timeline

Secretary

Postal Secretary
02.2023 - Current

Independent Contractor

NexRep
05.2019 - 03.2020

Merchandiser Manager

Forever 21
02.2019 - 04.2021

Assistant Administrator

VSU
08.2018 - 01.2019

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.
Tylia Gordon