TYLIA MASON
Pantego,US
Summary
Proven track record of exceeding sales targets and providing effective product solutions to customers. Offering 5+ years of experience in responding to routine product questions and achieving sales targets. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Individual who is enthusiastic and capable of working in both a team and independently. Looking forward to taking on a new challenge with a successful team.
Overview
5
5
years of professional experience
Work History
Member Service Representative
State Employees Credit Union
04.2024 - Current
- Assisted members with account inquiries, resolving issues efficiently to enhance customer satisfaction.
- Processed member requests accurately, ensuring compliance with policies and procedures.
- Educated members on product features and services, fostering informed decision-making.
- Collaborated with team members to streamline service delivery processes, improving overall efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Sales Associate
United Bank
02.2023 - 02.2025
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Customers received merchandise recommendations based on their needs and preferences.
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
- Prepared cash deposits up to $500,000 with no discrepancies.
- Observed customer behavior in order to spot security threats and report them to supervisors.
- Assisted an average of 100 customers per day by responding to inquiries and locating products.
Head Cashier
Lowe's Home Improvement
03.2020 - 02.2023
- Inventoried stock and placed new orders to keep supplies at optimal levels for expected demands.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations.
- Kept an eye on exits for security issues.
- Balanced and counted the cashier drawers.
- Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment.
- Was in charge of a group of 10 cashiers and service staff, overseeing performance, resolving issues, and increasing efficiency in order to improve team operations and dynamics.
- Was in charge of the cashier shifts and breaks.
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
Education
High School - undefined
Northside High School
Pinetown, NC01.2015
Skills
- Sales professional
- Cross-cultural sales background
- Telephone sales
- Retail sales customer service
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account management
- Dispute resolution
- Issue resolution
- Escalation handling
Timeline
Member Service Representative
State Employees Credit Union
04.2024 - Current
Sales Associate
United Bank
02.2023 - 02.2025
Head Cashier
Lowe's Home Improvement
03.2020 - 02.2023
High School - undefined
Northside High School
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