Tylia Richards
Indianapolis,IN
Summary
Dynamic and results-driven Human Resource Generalist/ Community Manager with 7+ years of experience in employee and resident engagement, property operations, and compliance management. Skilled at leading teams, resolving conflicts, and maintaining high-occupancy communities while ensuring adherence to company policies and legal regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Human Resource Generalist
HMSHost Corporation
10.2022 - Current
- Partnered with leadership to support 200+ employees, driving engagement and compliance.
- Managed employee relations and conflict resolution, enhancing team performance and retention.
- Conducted investigations and provided training on workplace conduct and policy compliance.
- Supported operational leadership by aligning HR practices with organizational goals.
Sales and Leasing Agent
YES Communities
05.2020 - 10.2022
- Managed daily community operations including leasing, marketing, tenant relations, and property turnover.
- Screened applicants, processed applications, and coordinated move-ins and move-outs.
- Maintained tenant records, collected payments, and ensured compliance with fair housing laws.
- Developed and implemented resident engagement programs to boost community satisfaction.
- Trained and supervised on-site staff to ensure consistent service and operational excellence.
Community Manager
Post Brothers
06.2017 - 07.2020
- Managed marketing and advertising initiatives, conducted market surveys, and oversaw sales/leasing of all community inventory, maximizing occupancy and revenue.
- Assisted with rent collections, including evictions, utility cut-offs, and issuance of non-compliance notices to residents.
- Professionally handled resident communications and resolved concerns to foster positive community relations.
- Assisted in recruitment, onboarding, and training of team members to strengthen community operations.
- Developed and maintained a positive community environment through resident activities, programs, and regional events.
- Built and maintained relationships with municipalities, cities, and counties to support community compliance and local partnerships.
- Ensured a safe and compliant work environment through property audits and adherence to safety policies.
- Protected company assets and budgets by monitoring property performance and enforcing internal policies.
- Participated in company meetings, trainings, and conferences to stay aligned with corporate initiatives.
Education
Associates - Early Childhood Education
Community College of Philadelphia
Philadelphia, PASkills
- Survey Monkey
- Voyage
- E-Verify
- Microsoft 365
- Trello
- Connceteam
- MS office
- Reports and documentation
- Microsoft Systems
- Sales and marketing
- Schedule management
- Schedule coordination
Accomplishments
- Supervised team of 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- SHRM-CP – In Progress
- HIPAA Compliance
Languages
English
Native or Bilingual
Timeline
Field Human Resource Generalist
HMSHost Corporation
10.2022 - Current
Sales and Leasing Agent
YES Communities
05.2020 - 10.2022
Community Manager
Post Brothers
06.2017 - 07.2020
Associates - Early Childhood Education
Community College of Philadelphia
CORE COMPETENCIES
- Community Operations & Resident Relations
- Team Recruitment, Training & Development
- Conflict Resolution & Grievance Management
- Marketing, Leasing & Occupancy Management
- HR Policy Implementation & Employee Engagement
- Compliance Audits (Fair Housing, EEO, State/Federal Laws)
- Lease & Contract Administration
- Budget Management & Reporting