TYLIAH WILLIAMS
Columbus,Ohio
Summary
Strategic operations professional with expertise in transportation logistics and customer service. Leverages analytical thinking and creativity to deliver impactful solutions in fast-paced settings. Skilled in leading teams, optimizing workflows, and upholding safety and quality standards, enhancing departmental productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Transportation Operations Manager
Amazon
Groveport, OH
05.2025 - Current
- Leads a team of associates to manage yard operations, ensuring safety, quality, and on-time trailer movement.
- Bridged gap between fulfillment centers and transportation networks, optimizing flow and enhancing process efficiency.
- Focused on safety, quality, customer experience, and productivity in department operations.
Front Desk Receptionist/ Back-Up Supervisor
Kroger
Centerville, OH
05.2023 - 05.2025
- Supervised staff and managed daily operations to support Department Manager during absences, ensuring continuity of service.
- Managed customer transactions, handled specialized payments (coupons, money orders), processed returns, and answered product questions to enhance customer satisfaction.
- Key duties include training associates, maintaining product quality and merchandising, handling customer service issues, and ensuring compliance with company policies.
- Coordinated communication between departments to facilitate seamless operations and address service issues.
Summer Production Team Member
DMAX LTD
Dayton, OH
05.2024 - 08.2024
- Cooperated with production team to consistently meet quotas and goals.
- Collaborated with team members to maintain smooth production flow and consistently meet deadlines.
- Conducted quality checks on finished products to ensure compliance with specifications.
- Maintained accurate records of production output and quality control checks to ensure compliance with specifications.
- Observed all safety guidelines and reported safety concerns to management
Education
Masters - Management, Innovation, and Change
Wright State University
Dayton, OH05-2027
Bachelors - Business Management and Administration
Wright State University
Dayton, OH05-2025
Skills
- Excel
- Microsoft Office
- Data analysis
- Process optimization
- Safety regulations implementation
- Manage operations
- Logistics Management
- Quality control
- Cross-functional Team Leadership
- Customer Service
- Sales Leadership
Timeline
Transportation Operations Manager
Amazon
05.2025 - Current
Summer Production Team Member
DMAX LTD
05.2024 - 08.2024
Front Desk Receptionist/ Back-Up Supervisor
Kroger
05.2023 - 05.2025
Masters - Management, Innovation, and Change
Wright State University
Bachelors - Business Management and Administration
Wright State University