Tylicia McDonald
Fort Lauderdale,FL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Broward UP
FORT LAUDERDALE, FL
05.2024 - Current
- Administered prescribed medications under the supervision of a Registered Nurse.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Provided direct patient care and assistance to healthcare team members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Helped create a safe environment by following infection control policies.
Insurance Verification Representative /Front Desk
iCare Health Solutions
- 01.2023
- Explaining coverage and benefits to patients
- Obtaining referrals for patients
- Updating patient information in EHR
- Verify insurance information for patients and referrals
- Call to obtain pre-authorization for services and procedures Explain to patients financial responsibilities
- Answer questions related to eligibility and benefits
- Appointment setting, check-in, check out, greeting incoming patients
- Payment processing
- Responded to customer inquiries, resolving customer issues and complaints in a timely and professional manner
- Utilized computer systems to check in customers, book appointments, and process payments
- Monitored daily operations to ensure accuracy and compliance with organizational standards.
Customer Service Representative
Convey Health Solutions
01.2020 - 01.2022
- Answering inbound Calls
- Assisting customers with all needs
- Remained courteous and calm at all times, even during moments of intense customer displeasure
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Monitored prescription refills and requested authorization from insurance companies when necessary.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
Education
High School Degree -
Nova High School
CERTIFICATE - Health Sciences
Broward College
Fort Lauderdale, FLSkills
- Food Safety Procedures
- Hospitality Management
- Food Protection Manager
- Insurance Verification
- Explaining coverage and benefits to patients
- Obtaining referrals for patients
- Updating patient information in EHR
- Verify insurance information for patients and referrals
- Call to obtain pre-authorization for services and procedures
- Explain to patients financial responsibilities
- Answer questions related to eligibility and benefits
- Appointment setting
- Check-in
- Check out
- Greeting incoming patients
- Payment processing
- Responded to customer inquiries
- Resolving customer issues and complaints
- Utilized computer systems
- Book appointments
- Process payments
- Monitored daily operations
- Strong dedication to helping customers resolve issues
- Cultivating a positive image of the company
- Excel in both team environments and alone
- Proven ability to listen attentively
- Solve problems quickly and efficiently
- Create high-quality professional relationships with callers
- Answering inbound calls
- Assisting customers with all needs
- Remained courteous and calm at all times
- Handle 50 customer interactions per day
- Giving detailed, personalized, friendly, and polite service
- Customer retention and satisfaction
- Providing customer support for all relevant topics
- Collecting/verifying customers payments
- Provide accurate account and financial product information
- Resolved customer complaints regarding sales and service
- Determined price schedule and discount rates
- Monitored customer preference
- Planed and directed staffing, training, and performance evaluations
- Develop and control sales and service programs
- Managed staff
- Prepared work schedules and assigning specific duties
- Performed sales floor work
- Stocking shelves
- Taking inventory
- Maintained sanitation, health, and safety standards
- Highly Organized
- Reliable
- Self-Motivated
- Adaptable
- Detail Oriented
- Microsoft Office
- Organizing & Filing
- Team Player
- Vital signs monitoring
- Patient Observation
- Emergency Response
- Feeding Assistance
- Patient Education
- Sterilization techniques
Timeline
Patient Care Technician
Broward UP
05.2024 - Current
Customer Service Representative
Convey Health Solutions
01.2020 - 01.2022
Insurance Verification Representative /Front Desk
iCare Health Solutions
- 01.2023
High School Degree -
Nova High School
CERTIFICATE - Health Sciences
Broward College
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