Tylik Brown
New York,United States
Summary
Candidate
Customer-focused retail leader with experience managing high-volume operations, developing teams, resolving customer concerns, and maintaining service standards. Skilled in communication, problem-solving, and delivering positive customer experiences in fast-paced environments. ISSA Certified Personal Trainer with training in exercise science, client assessment, and safety best practices. Seeking to leverage leadership, teamwork, and customer service experience as a Delta Air Lines Flight Attendant.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Team Leader
Target
New York City
10.2023 - Current
- Lead floor operations and a cross-functional team to deliver excellent customer service and meet store performance goals during high-volume periods.
- Coach, mentor, and develop associates through on-the-job training, feedback, and performance guidance to build a reliable, customer-focused team.
- Manage daily scheduling, task delegation, and workflow to ensure coverage, operational efficiency, and timely completion of priorities.
- Resolve customer escalations and collaborate with management to implement service recovery and continuous improvement initiatives.
- Oversee inventory processes, merchandising execution, and loss-prevention practices to support sales and protect store assets.
Sales associate
Dr.Jays
Brooklyn
10.2014 - 04.2020
- Assisted customers with footwear and apparel selections to promote satisfaction and encourage repeat visits.
- Achieved daily sales goals through effective product suggestions and strong customer relationships.
- Organized visual displays and maintained inventory across a two-level sales area to enhance product visibility.
- Performed opening and closing tasks, including cash management and theft prevention measures to facilitate smooth operations.
- Guided new employees in sales methods and store protocols to elevate team performance and customer interactions.
Bar back
Pamela
Queens
03.2013 - 12.2016
- Supported bartenders during high-volume shifts by restocking beverages, glassware, and supplies to maintain uninterrupted service.
- Maintained cleanliness, sanitation, and organization throughout the shift to meet health standards and improve efficiency.
- Assisted with timely breakdown and conversion of the bar area to restaurant setup after closing, meeting strict time expectations.
- Managed inventory levels and communicated supply needs to supervisors to prevent shortages during peak periods.
- Worked effectively under pressure in fast-paced nightlife environments, coordinating closely with bar staff.
Education
Coursework - Business Management
Blinn College
Brenham, Tx05.2020
High School Diploma - Theatre arts
Forsyth Satellite Academy
Manhattan01.2016
Skills
- Customer Service & Guest Relations
- Team Leadership & Staff Development
- Conflict Resolution & De-escalation
- Safety Awareness & Policy Compliance
- Communication & Problem-Solving
- High-Volume Operations
- Service Recovery
- Teamwork & Adaptability
- Time Management
- Emergency Awareness
Certification
ISSA Certified Personal Trainer — completed certification covering exercise science, program design, client assessment, and safety best practices for one-on-one and group training.
Accomplishments
- Developed four team members who were promoted or reassigned to new opportunities within two years under my leadership.
- Improved guest satisfaction and service quality by 2% through consistent policy enforcement and operational improvements, contributing to a 3% increase in store sales comps over two years.
- RedCross CPR/AED Certified
Timeline
Team Leader
Target
10.2023 - Current
Sales associate
Dr.Jays
10.2014 - 04.2020
Bar back
Pamela
03.2013 - 12.2016
Coursework - Business Management
Blinn College
High School Diploma - Theatre arts
Forsyth Satellite Academy