TYLINSHA FARRELL
Washington,DC
Summary
Dynamic professional with extensive experience at Transdev Transportation, excelling in transportation coordination and crisis management. Proven track record in streamlining operations and enhancing team productivity through effective communication and employee training. Adept at policy writing and regulatory compliance, ensuring optimal performance and safety in high-pressure environments. Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
10
10
years of professional experience
Work History
DISPATCH SUPERVISOR ASSISTANT
Transdev Transportation (METRO ACCESS)
Hyattville, MD
01.2021 - Current
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Supervised the training of new hires in dispatching protocols and processes.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Coordinated with other departments to ensure smooth inter-departmental communication.
ACCESS PROTECTION COORDINATOR
Nordstrom
Upper Marlboro, MD
02.2018 - 12.2021
- Researched and prepared reports required by management or governmental agencies.
- Resolved customer complaints in a timely manner while upholding company standards.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Facilitated communication between different departments in order to resolve issues quickly.
- Ensured compliance with company policies and procedures related to project management activities.
HOUSING MONITOR
Salvation Army Harbor Light Center
Washington, DC
03.2015 - 12.2020
- Provided information about local resources for health care, transportation, education, job training.
- Educated tenants about available support services such as food pantries, counseling centers.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Provided support during move-in and move-out processes including collecting security deposits.
- Conducted regular tours of residential areas to identify safety hazards and maintenance needs.
- Participated in meetings with staff members and other stakeholders concerning tenant issues and concerns.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Investigative techniques
- Research methodology
- Policy writing
- Data analysis
- Regulatory compliance
- Crisis management
- Effective communication
- Team building
- Positive communication skills
- Employee training
- Transportation coordination
- Dispatcher monitoring
- Critical thinker
Timeline
DISPATCH SUPERVISOR ASSISTANT
Transdev Transportation (METRO ACCESS)
01.2021 - Current
ACCESS PROTECTION COORDINATOR
Nordstrom
02.2018 - 12.2021
HOUSING MONITOR
Salvation Army Harbor Light Center
03.2015 - 12.2020
Bachelor of Science - Criminal Justice
Colorado Technical University
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