Tylisa Branley
Summary
Dedicated and accomplished professional with over 8 years of expertise as an Executive Medical Administrative Assistant, Program Coordinator, and Patient Care Technician. Proven track record in managing administrative functions, coordinating programs, and providing compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Exceptional organizational and communication skills with a commitment to efficiency and excellence in healthcare administration.
Overview
9
9
years of professional experience
Work History
Executive Medical Administrative Assistant
Cooper Clinic
02.2022 - Current
- Answers phone calls, takes messages, attentive to detail and schedules patients for services
- Administrative responsibilities include leadership, acute care, coding, billing and referrals for patient care
- Coordination of care for internal and external medical services and follow-up care, including Rx refills
- Sterile processor and assists physicians with patient exams, including well woman exams and other medical procedures
- Obtains, retrieves and sends medical records of patients
- Documents all patient interactions, tracks clinic services needed and rendered
- Physicians credentialing
- Reviewed and processed expense reports and invoices for accuracy and completeness
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies
- Creating and maintaining EA (Standard Operating Procedures) SOPs.
- May assist with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.
- Schedules and organizes activities such as meetings, travel, conferences and department activities for members of the department.
- Organizes office procedures to ensure effective operation.
- Acts as department liaison with other departments and agencies.
- Determines work priorities and monitors progress toward work deadlines
- Ensures document retention processes are followed using established guidelines.
Assistant Clinical Care Coordinator
USMD Health System
02.2018 - 03.2020
- Assisted with live outreach, educating members about program benefits and services while also helping to manage member cases
- Managed the intake of members or the admission/discharge information post notification
- Worked with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
- Managed the referral process, processing incoming and outgoing referrals and prior authorizations
- Provided appropriate triage and care coordination notification cases for clinical assessment/intervention and Clinical Coverage Review
- Responsible for entering administrative authorization, daily outbound calls to Mental Health and Substance Abuse facilities to obtain member treatment status obtain missing information relevant to authorization and to report authorization status
- Handled resolution/inquiries from members and/or providers
- Followed protocols to ensure regulatory and compliance requirements related to their administrative functions are met
- Obtained insurance information necessary for various clinical services or procedures
- Obtained needed information from PCP and HMO payers to initiate manage care authorizations
- Identified and resolved patient billing and payment issues
- Assisted in scheduling and coordinating patient appointments
- Reviewed and documented patient medical records
- Provided support to clinical staff members with various tasks
- Conducted follow-up calls to patients regarding their care plans.
Front Office Coordinator/Receptionist
Family Medicine
08.2016 - 02.2018
- Activated patient files and provided support to medical staff
- Worked in a clinical setting
- Assisted in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
- Welcomed all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries, and directing them through the registration process
- Answered multi-phone lines, filing, faxing, scanning documentation, and completing daily patient callbacks
- Collected insurance information necessary for various clinical services or procedures
- Evaluated patients' financial status, established appropriate payment plans, applied proper knowledge of CPT and ICD-9 coding to patient accounts
- Scheduled appointments for clients and visitors
- Maintained accurate records of all incoming and outgoing correspondence.
Assistant Coordinator/Executive Assistant
Cancer Support Community
10.2014 - 08.2016
- Advanced Microsoft Office (Excel, Word, Access, PowerPoint, and Outlook)
- Assisted in organizing and executing events, including board meetings and conferences, ensuring smooth logistics and attendee satisfaction
- Developed and maintained databases for tracking project progress and resources
- Organized travel arrangements, booked hotel rooms, car rentals, and flights for company trips and conferences for staff members
- Created reports summarizing project milestones, tasks, and accomplishments
- Monitored budgets for various projects and identified cost savings opportunities
- Participated in weekly status meetings to discuss project updates and priorities
- Assisted in developing processes and procedures for efficient workflows
- Updated contact lists with relevant information about clients or partners
- Managed calendars to ensure accuracy of schedules across multiple departments
- Supported event planning efforts by coordinating logistics between vendors and staff
- Resolved customer service issues in a timely manner while maintaining quality standards.
Education
Bachelor's in Biological Science -
Texas A&M University
Commerce, TX05.2015
Skills
- Customer service
- Data Entry
- Project planning
- Proper Sterilization Techniques
- Problem-solving
- Medical Billing
- Emergency Room Procedures
- Insurance verification
- HIPAA Compliance
- Healthcare claims
- Google Docs
- Program Coordination
- Referral Coordination
- SharePoint
- Medical scheduling
- Communication skills
- Charting and Clinical Documentation
- Microsoft Outlook Calendar
- Patient Flow Management
- Microsoft Excel
- Multi-line phone systems
- Experience administering injections
- Time management
- CPT coding
- Business management
- Managed care
- Medical terminology
- Medical Records Management
- Medical records
- EMR systems
Timeline
Executive Medical Administrative Assistant
Cooper Clinic
02.2022 - Current
Assistant Clinical Care Coordinator
USMD Health System
02.2018 - 03.2020
Front Office Coordinator/Receptionist
Family Medicine
08.2016 - 02.2018
Assistant Coordinator/Executive Assistant
Cancer Support Community
10.2014 - 08.2016
Bachelor's in Biological Science -
Texas A&M University
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