Summary
Overview
Work History
Education
Skills
Timeline
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Tylisa Jones

Detroit,MI

Summary

Detail-oriented and motivated individual with a strong foundation in information security from an Analyst program. Proficient in network security, cryptography, and incident response. Skilled in using tools like Wireshark and Metasploit. Leveraging over 10 years of customer service experience to effectively communicate and collaborate with diverse teams. Seeking entry-level position to apply skills and contribute effectively to cybersecurity initiatives in the tech industry.

Overview

6
6
years of professional experience

Work History

Warehouse Picker

Amazon
10.2022 - Current
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Supported warehouse operations by participating in cross-functional teams for process improvements.
  • Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Demonstrated strong attention to detail and organizational skills in a fast-paced and dynamic work environment.
  • Receive recognition for reliability, teamwork, and commitment to exceeding performance expectations.

UberEats Driver

Uber Eats
07.2020 - 10.2022
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.

Front Office Manager

Detroit Foundation Hotel
10.2019 - 07.2020
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.

Guest Service Supervisor

Detroit Foundation Hotel
07.2018 - 10.2019
  • Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
  • Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
  • Assisted in managing room inventory, optimizing occupancy rates, and maximizing revenue potential.
  • Developed strategies to consistently exceed guest expectations while maintaining cost-effectiveness of services provided.

Education

Information Security Analyst

Correlation One
Remote
06.2024

Skills

Critical Thinking Skills

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Timeline

Warehouse Picker

Amazon
10.2022 - Current

UberEats Driver

Uber Eats
07.2020 - 10.2022

Front Office Manager

Detroit Foundation Hotel
10.2019 - 07.2020

Guest Service Supervisor

Detroit Foundation Hotel
07.2018 - 10.2019

Information Security Analyst

Correlation One

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Tylisa Jones