Summary
Overview
Work History
Education
Skills
Timeline
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Tylisha Lampkin-Garvin

Philadelphia ,PA

Summary

Accomplished professional with extensive experience at Main Line Health System, excelling in patient registration and insurance verification. Demonstrated strong organization and customer service skills, enhancing patient satisfaction and reducing billing errors. Proven ability to manage high-volume workloads efficiently, ensuring compliance with HIPAA regulations and maintaining confidentiality. Recognized for problem-solving and teamwork in dynamic environments.

Overview

21
21
years of professional experience

Work History

Patient Registration Specialist

Main Line Health System
07.2024 - Current
  • Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
  • Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
  • Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
  • Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
  • Assisted in reducing billing errors by accurately recording all necessary financial and insurance information during registration.
  • Ensured accurate medical records, diligently verifying insurance information and patient demographics.
  • Enhanced emergency department efficiency with streamlined patient intake procedures.
  • Upheld high standards of professionalism and integrity at all times, serving as a reliable representative of the hospital to patients, families, and colleagues.

Energy Assistance Worker

Commonwealth of Pennsylvania
11.2023 - 06.2024
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Composed sensitive, confidential reports and documentation.
  • Collaborated with other clerical staff on special projects, improving overall office performance.

Clerical Supervisor

Commonwealth of Pennsylvania Assistance Office's
03.2023 - 11.2023
  • Reviewed and formatted material produced by clerical team.
  • Streamlined office operations by implementing efficient filing systems and organizational procedures.
  • Managed maintenance and upkeep of copiers, printers and typewriters.
  • Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
  • Boosted employee morale through regular performance evaluations and constructive feedback sessions.
  • Assigned work and verified completion of assignments.
  • Maintained constant inventory of supplies and ordered new stock.
  • Responded to customer inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction levels.
  • Coordinated training, evaluated employees' work and corrected problems with clerical team.
  • Developed comprehensive training materials to support onboarding of new clerical staff, ensuring a smooth transition into their roles.
  • Contributed to the hiring process by screening resumes, conducting interviews, and providing recommendations for qualified candidates.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Clerk Specialist

United States Postal Service
07.2014 - 02.2023
  • Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
  • Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
  • Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
  • Upheld strict adherence to USPS regulations in all aspects of mail handling and processing procedures.
  • Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
  • Prioritized urgent or time-sensitive deliveries without compromising overall efficiency or accuracy across regular tasks.
  • Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
  • Reduced wait times for customers by consistently maintaining a well-organized work area.
  • Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
  • Delivered exceptional customer service, resolving issues promptly and courteously.
  • Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
  • Maximized efficiency by cross-training in multiple post office roles and responsibilities.
  • Expedited parcel retrieval for customers using an organized storage system for easy access.
  • Boosted team morale through effective communication and collaborative problem-solving efforts.
  • Contributed to a positive work environment with proactive teamwork and open communication channels.
  • Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.

Sales Representative Team Leader

City Of Philadelphia
06.2010 - 07.2014
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Assistant to the Director

City of Philadelphia Police Department
07.2008 - 06.2010
  • Maintained strict confidentiality when handling sensitive information pertaining to company operations or personnel matters.
  • Facilitated communication between the Director and staff members to ensure smooth operation of departmental activities.
  • Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.
  • Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
  • Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
  • Prepared essential documentation such as contracts, invoices, memos, or meeting agendas under tight deadlines without compromising accuracy or quality.
  • Coordinated travel arrangements for the Director, ensuring seamless planning and execution of business trips.
  • Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
  • Organized special events on behalf of the director''s office, creating memorable experiences that strengthened relationships among team members and stakeholders alike.
  • Assisted in the preparation of presentations and reports, contributing to the successful delivery of information to stakeholders.
  • Collaborated with the Director on strategic planning efforts, providing valuable input that contributed to the overall success of departmental goals.
  • Served as a liaison between various departments within the organization, promoting collaboration towards common goals.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Answered high volume of phone calls and email inquiries.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Wrote reports, executive summaries and newsletters.

Correctional Officer

City Of Philadelphia
03.2004 - 06.2008
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Observed behavior of residents individually and in groups.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.

Education

Bachelor of Science - Social Sciences

Chestnut Hill College
Philadelphia, PA
05.2026

Basic Study

Regional High School
Philadelphia, PA
06.2000

Skills

  • HIPAA compliance
  • Strong organization
  • Patient scheduling
  • Insurance verification
  • Medical terminology proficiency
  • Patient confidentiality
  • Data entry
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking
  • Computer skills
  • Active listening
  • Epic

Timeline

Patient Registration Specialist

Main Line Health System
07.2024 - Current

Energy Assistance Worker

Commonwealth of Pennsylvania
11.2023 - 06.2024

Clerical Supervisor

Commonwealth of Pennsylvania Assistance Office's
03.2023 - 11.2023

Clerk Specialist

United States Postal Service
07.2014 - 02.2023

Sales Representative Team Leader

City Of Philadelphia
06.2010 - 07.2014

Assistant to the Director

City of Philadelphia Police Department
07.2008 - 06.2010

Correctional Officer

City Of Philadelphia
03.2004 - 06.2008

Bachelor of Science - Social Sciences

Chestnut Hill College

Basic Study

Regional High School

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