Tylisha Porter
Summary
Dynamic customer service professional with a proven track record at Carter Healthcare, excelling in problem resolution and client relations. Adept at enhancing customer satisfaction through active listening and effective communication. Skilled in payment processing and data entry, consistently delivering results in high-pressure environments while maintaining professionalism and empathy.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Services Representative /Medical Biller
Carter Healthcare
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
Lead Teacher
Just 4 Kids Daycare
11.2023 - 07.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Assistant Dog Groomer
Walts Perfect Pups
05.2023 - 11.2023
- Maintained detailed client records for easy reference and scheduling future appointments.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
Disclosure Specialist
AmRez
12.2021 - 03.2022
- Assisted clients in understanding their obligations under applicable regulations, offering clear explanations of processes and requirements.
- Collaborated with cross-functional teams to ensure complete and accurate information was disclosed.
- Increased customer satisfaction by providing prompt responses to inquiries related to disclosure requirements and processes.
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Maintained strict confidentiality while handling sensitive information, ensuring data privacy and security.
Disclosure Specialist
N2Funding
10.2020 - 12.2021
- Conducted regular audits of disclosure records to identify areas for improvement or potential issues requiring attention.
- Partnered with others in compliance department and in business units to fix and improve issues.
- Provided guidance to junior team members, fostering professional growth within the department as a reliable mentor and resource expert.
- Successfully managed high-pressure situations, maintaining composure and decisiveness in order to meet strict deadlines without sacrificing the quality of work.
- Maintained up-to-date knowledge of evolving industry trends, adapting strategies when necessary for optimal results in the ever-changing landscape of financial disclosures.
- Prepared loan estimate with new loan application and sent initial disclosures.
Education
Associate of Science - Nursing
University of Memphis
Memphis, TN05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft outlook
- Scheduling
- Documentation
- Administrative support
Languages
English
Native or Bilingual
Timeline
Customer Services Representative /Medical Biller
Carter Healthcare
07.2024 - Current
Lead Teacher
Just 4 Kids Daycare
11.2023 - 07.2024
Assistant Dog Groomer
Walts Perfect Pups
05.2023 - 11.2023
Disclosure Specialist
AmRez
12.2021 - 03.2022
Disclosure Specialist
N2Funding
10.2020 - 12.2021
Associate of Science - Nursing
University of Memphis
Similar Profiles
Emily YatesEmily Yates
Home Health RN Case Manager at Carter HealthCareHome Health RN Case Manager at Carter HealthCare
Carmita R. YoungCarmita R. Young
House Supervisor/RN Supervisor at San Antonio Behavioral Healthcare HospitalHouse Supervisor/RN Supervisor at San Antonio Behavioral Healthcare Hospital
Kim DowningKim Downing
Care Management Supervisor at Oklahoma Healthcare AuthorityCare Management Supervisor at Oklahoma Healthcare Authority
Avis DearingAvis Dearing
Customer Service Representative Medical Biller at Ascentist HealthcareCustomer Service Representative Medical Biller at Ascentist Healthcare
Amy SkeaAmy Skea
Customer Service Representative Call Center / Medical Biller at HerMDCustomer Service Representative Call Center / Medical Biller at HerMD