Tylisha Sanders
Hampton,VA
Summary
Offering strong leadership capabilities and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly grasp customer service protocols and effective communication and conflict resolution skills. Ready to use and develop more leadership and customer service skills and experience.
I assisted customers with product selection to improve customer service and increase store revenues.
I am an effective customer service representative offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.
I’ve gain a lot of work experience over the years dealing with all kinds of people which helped me become equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Janitorial Worker
College of William & Mary
06.2022 - 10.2022
- Clean dorms and Academic buildings including office spaces and bathrooms
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
Housekeeper
Element Hotel
02.2022 - 06.2022
- Dusted surfaces, made bed, and cleaned bathrooms including toilets and shower.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Target Team Member
Target
11.2021 - 01.2022
- I worked as a seasonal team member with the fulfillment team shopping for order made online from the store whether they were being shipped or picked up, but I was also back up for cashier, and general merchandise
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Prep Cook
Paradise Ocean Club
05.2021 - 09.2021
- A spring/summer seasonal prep cook at Paradise Ocean Club where a prepared ready to cook meal for the Line Cooks at the Restaurant
- Including making sauces, prepare meats to be cook anything from chicken to crabcakes
- Prepared Side dish to be cooked and salads
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
Customer Service Representative
Ibex Global
09.2019 - 05.2021
- Managed customer accounts at IBEX Global for Frontier Communications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Temporary Employee
Reliance Staffing & Recruiting
05.2018 - 08.2019
- Handled diverse roles by maintaining cleanliness for Hampton University and managing warehouse tasks for Cannon.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Housekeeping
Crowne Plaza Hotel
04.2017 - 05.2018
- Executed detailed sanitation tasks in hotel rooms such as bathrooms and floor maintenance.
- Cleaned table tops, chairs, and lamps daily.
- Sanitized glassware, vacuumed carpets, and maintained pristine guestroom cleanliness.
- Streamlined housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Collaborated with housekeeping team members to optimize workflow efficiency, improving room turnover time.
- Collaborated with housekeeping staff to ensure timely room turnovers for incoming guests.
- Conducted general housekeeping functions such as removing spills and organizing supplies.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Enhanced guest satisfaction by efficiently managing housekeeping tasks and ensuring cleanliness standards were met.
PNA
Public Partnerships
02.2014 - 05.2018
- Provided personal care for elderly family member for three years.
- Administered daily baths and oral care.
- Oversaw medication delivery and meal preparation on a daily basis.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
Crew Member/Cashier
Wendy's Incorporated
08.2013 - 02.2014
- Executed various tasks including cooking, cashiering, and handling drive-thru operations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Janitorial Worker
Event Staffing Incorporated
03.2012 - 07.2013
- Ensured venue remained tidy by performing thorough cleaning tasks.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Hand-cleaned telephones, door knobs and remote controls.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Polished stainless steel fixtures and furniture details.
- Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
- Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Education
GED - Basic Education
Adult learning center
Virginia Beach, VA06.2012
Skills
- Housekeeping
- Communications
- Customer Service
- Hospitality
- Time Management
- Customer Care
- Customer Support
- Call Center
- Cooking
- Kitchen Experience
- Food preparation
- Cashiering
- Hotel experience
- Guest services
- Typing
- Custodial Experience
- Cash Handling
- Commercial Cleaning
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Order processing
- Team development
- Microsoft PowerPoint
- Key stakeholder relationship building
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Janitorial Worker
College of William & Mary
06.2022 - 10.2022
Housekeeper
Element Hotel
02.2022 - 06.2022
Target Team Member
Target
11.2021 - 01.2022
Prep Cook
Paradise Ocean Club
05.2021 - 09.2021
Customer Service Representative
Ibex Global
09.2019 - 05.2021
Temporary Employee
Reliance Staffing & Recruiting
05.2018 - 08.2019
Housekeeping
Crowne Plaza Hotel
04.2017 - 05.2018
PNA
Public Partnerships
02.2014 - 05.2018
Crew Member/Cashier
Wendy's Incorporated
08.2013 - 02.2014
Janitorial Worker
Event Staffing Incorporated
03.2012 - 07.2013
GED - Basic Education
Adult learning center
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