Summary
Overview
Work History
Education
Skills
Timeline
Generic

TYLISIA GOODWIN

Atlanta,GA

Summary

Skilled Certified Personal Care Assistant with excellent knowledge and understanding of development factors specific to adult and geriatric residents. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.

Overview

10
10
years of professional experience

Work History

Caregiver

Kostic Health Care
02.2019 - Current
  • Maintained accurate records of patient care, condition, progress and concerns
  • Help people living with physical or mental disabilities perform day-to-day activities and lead normal lives
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles
  • Scheduled and accompanied clients to medical appointments
  • Followed safe lifting techniques and individual resident lifting instructions
  • Helped residents programming goals and increase their independence
  • Monitored expiration of medical supplies and medications
  • Transported residents to and from Adult care Center utilizing facilities 18 passenger van

Customer Service Representative

Ms Roberson Tax Office
03.2022 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Personal Care Assistant

JAS Links Healthcare Services
03.2015 - 02.2016
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
  • Obtained household supplies and ran daily errands
  • Scheduled and accompanied clients to medical appointments
  • Cooked appetizing and satisfying meals and snacks
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Answered patient calls for care and feeding
  • Reported any unusual circumstances in the patients' condition or environment

Education

High School Diploma -

Mlk High School
Stone Mountain, GA
05-2009

Skills

  • CPR/First Aid certified
  • Feeding assistance expert
  • Companionship and emotional support
  • Patient-focused care
  • Compassionate caregiver
  • Efficient and reliable team player
  • Trustworthy companion
  • Adaptable
  • Respectful and compassionate
  • Time management
  • Problem-solving

Timeline

Customer Service Representative

Ms Roberson Tax Office
03.2022 - 01.2024

Caregiver

Kostic Health Care
02.2019 - Current

Personal Care Assistant

JAS Links Healthcare Services
03.2015 - 02.2016

High School Diploma -

Mlk High School

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TYLISIA GOODWIN