Lakeasha Joseph
Dacula,GA
Summary
Proven leader in food service and patient care, excelling in staff supervision and customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
Aramark
01.2024 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Established and managed team schedules and shift assignments.
Patient Service Representative
Remote
08.2022 - 05.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Front Desk Clerk
Tallahassee Memorial Hospital
02.2015 - 11.2023
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Patient Service Representative
ACS Services
07.2010 - 02.2015
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Education
High School Diploma -
Academy of Academics
Tallahassee, FL05.2008
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Call Management
- Product Knowledge
- Appointment Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Food Preparation
- Food Safety Compliance
- Inventory Management
- Sanitation Standards
- Hygiene practices
- Menu development
- Menu Planning
- Employee Scheduling
- Nutrition knowledge
- Health regulations
- Allergy awareness
- Food Storage
- HACCP Knowledge
- Portioning
- Customer Service
Timeline
Food Service Supervisor
Aramark
01.2024 - Current
Patient Service Representative
Remote
08.2022 - 05.2024
Front Desk Clerk
Tallahassee Memorial Hospital
02.2015 - 11.2023
Patient Service Representative
ACS Services
07.2010 - 02.2015
High School Diploma -
Academy of Academics