Traci L. Reynolds
Greenville,SC
Summary
Results-driven professional with over 25 years of experience in customer service and data entry, recognized for integrity and effective problem-solving. Proven track record in finance management, showcasing high productivity and meticulous account reconciliation. Core competencies include negotiation tactics, regulatory compliance, and exceptional communication skills, ensuring outstanding performance in client interactions. Ambitious and resourceful, committed to embracing new challenges for continuous growth.
Overview
14
14
years of professional experience
Work History
DEBT SPECIALIST IV
TD BANK
Greenville, SC
06.2020 - Current
- Applied advanced negotiation techniques to drive optimal outcomes in post-charge-off product recoveries.
- Analyzes challenges and determines effective remedies.
- Manages communication to resolve escalated situations.
- Possesses comprehensive knowledge of recovery processes and methodologies.
- Conducts comprehensive reviews of accounts to formulate effective solutions.
- Collaborated with team members to meet or exceed collection goals.
- Accepted and processed customer payments and applied toward account balances.
- Managed high-volume call lists to contact debtors and secure payments.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Advised customers on additional resources available for managing their finances responsibly.
- Maintained accurate records of customer accounts in the database system.
DEBT SPECIALIST I
TD BANK
12.2019 - 06.2020
- Managed high-frequency inbound and outbound communications.
- Specialized in analyzing consequences of products entering collection processes.
- Provided support to clients in selecting appropriate hardship programs tailored to their products.
- Demonstrated thorough knowledge of processes, procedures, and systems across various products and services.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Updated collection databases and systems with payment arrangements and notes.
- Documented all debtor interactions accurately for compliance and follow-up.
TECHNICAL SPECIALIST
ALORICA
09.2019 - 12.2019
- Provided detailed instructions for customer product engagement.
- Utilized different systems to gather the necessary information for addressing customer needs.
- Processed repair tickets ensuring timely assistance for customer products.
- Resolved client concerns swiftly and efficiently.
INSIDE SALES
SPECTRUM
06.2019 - 09.2019
- Regularly achieved and outperformed established metric goals.
- Achieved successful outcomes in product sales using structured top-down methods.
- Streamlined the transfer of various services, ensuring accurate phone number portability.
- Submitted claims accurately and promptly.
- Ensured compliance with all applicable state and federal regulations related to inside sales operations.
- Advised management on strategies for improving overall efficiency and effectiveness of inside sales operations.
RETAIL CASHIER
PILOT J
05.2018 - 06.2019
- Delivered comprehensive support in handling customer exchanges and service promotions.
- Ensured inventory accuracy through regular stock audits and maintenance activities.
- Oversaw accurate handling and balancing of cash by end of the shift.
- Certified in Servsafe protocols for handling ready-made foods and beverages.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Welcomed customers, offering assistance to help find store items.
SR SPECIALIST II
J.P. MORGAN CHASE
09.2016 - 05.2017
- Resolved customer issues by addressing escalations promptly.
- Delivered resolutions with empathy and tact to customers.
- Facilitated and handled payment inquiries.
- Restored inactive accounts swiftly.
- Tracked payment discrepancies and accurately updated the relevant accounts.
- Leveraged T-SYS platform to provide requested customer documentation efficiently.
SR SPECIALIST I
J.P. MORGAN CHASE
01.2011 - 09.2016
- Optimized time management to address a consistently high influx of customer queries.
- Cultivated enduring customer relationships by consistently surpassing expectations with each interaction.
- Streamlined processes to support client achievement of financial objectives.
- Guided customers on understanding billing statements and processing transactions.
- Handled information requests and complaints with in-depth knowledge of applicable regulations.
Education
High School Diploma -
Penn Foster
01-1998
Skills
- Financial planning
- Debt settlement
- Legal compliance
- Loan servicing
- Budgeting expertise
- Collection strategies
- Call center background
Timeline
DEBT SPECIALIST IV
TD BANK
06.2020 - Current
DEBT SPECIALIST I
TD BANK
12.2019 - 06.2020
TECHNICAL SPECIALIST
ALORICA
09.2019 - 12.2019
INSIDE SALES
SPECTRUM
06.2019 - 09.2019
RETAIL CASHIER
PILOT J
05.2018 - 06.2019
SR SPECIALIST II
J.P. MORGAN CHASE
09.2016 - 05.2017
SR SPECIALIST I
J.P. MORGAN CHASE
01.2011 - 09.2016
High School Diploma -
Penn Foster
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Hayley EvansHayley Evans
Executive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLCExecutive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLC