Tylor Clay
Beaumont,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Waitress
Waffle House
12.2022 - 04.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Carhop Server
Sonics Drive In
05.2022 - 12.2022
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
Meat Wrapper
Heb Plus
04.2019 - 10.2021
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Enhanced overall customer satisfaction by providing prompt and accurate meat wrapping services.
- Protected consumers by consistently following food handling and safety guidelines.
- Replenished cases through shifts to maintain consistent sales.
- Conducted regular inspections of products for quality assurance purposes, removing any items that did not meet standards from display cases promptly.
- Increased productivity by regularly maintaining equipment, reducing downtime due to malfunctions or repairs.
Education
High School Diploma -
Westbrook High School
Beaumont, TX06-2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Decision-making
- Handling complaints
- Payment processing
- Memory retention
- Active listening
- Time management
Timeline
Waitress
Waffle House
12.2022 - 04.2025
Carhop Server
Sonics Drive In
05.2022 - 12.2022
Meat Wrapper
Heb Plus
04.2019 - 10.2021
High School Diploma -
Westbrook High School
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