Tylor Dettore
Automotive Travel Tech II
Brunswick,GA
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Traveling Automotive Tech II
FormelD USA
10.2022 - Current
- Improved customer satisfaction by addressing technical concerns and providing effective solutions in a timely manner.
- Provided comprehensive training sessions to internal staff, increasing overall team expertise and product knowledge.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Preformed repairs to OEM standards
- BMW EV Tech Level 2 Certified (Plant)
- BMW IPSQ Training (Plant)
- BMW MOFI Yard management training (Plant)
- Hyundai vehicle test track certified (Plant)
- Hyundai EV/HEV Certified (Pant)
Production Control Analyst
Rivian Automotive Inc.
06.2021 - 10.2022
- Monitored inventory use and adjusted inventory control techniques.
- Planned material equipment and manpower needs for job.
- Coordinated with inventory managers to plan deliveries around production schedules.
- Reviewed production plans to identify and report potential risks.
- Worked with managers to plan and coordinate production tasks.
- Identified and resolved variances to bring products in line with requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Freight Handler
Walmart Supply Chain
07.2020 - 06.2021
- Used wireless radio frequency communication devices to communicate with colleagues.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Operated power jacks and forklifts to maneuver products on to load trailers and trucks.
- Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.
- Maintained excellent attendance record, consistently arriving to work on time.
- Eliminated downtime and maximized revenue by providing top project quality control.
Cashier
Mariano's Fresh Market
09.2019 - 05.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register to record all transactions accurately and efficiently.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers with special services, account updates and promotional options.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with team leads to solve problems and handle customer concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Tier 1 Technical Support Representative
Lake County Tech Campus
08.2018 - 05.2019
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- *This was a highschool internship*
Education
High School Diploma -
Warren Township Highschool
Gurnee, IL 08.2016 - 05.2020
Attended During High School For I.T Classed - Information Technology
Collage of Lake County
Gurnee, IL 08.2018 - 05.2020
Skills
Warehouse Logistics
Loading and unloading
Safety and compliance
SQL Database Experience
Server Management Experence
Windows OS Experence
Linux OS Experience
Automotive Diagnose and Repair
Power Tool Knowledge
EV Knowledge
Experimental testing
Equipment testing and operation
Suspension Systems
Electrical Systems
Fuel systems
Emission Control
Manual transmissions
Chassis Electrical Systems
Advanced Driver Assistance Systems
Noise Diagnosis
Drivetrain Repair
Vibration Diagnosis
Driveability Diagnostics
Body Electrical Systems
Preventive Maintenance
Electrical understanding
Timeline
Traveling Automotive Tech II
FormelD USA
10.2022 - Current
Production Control Analyst
Rivian Automotive Inc.
06.2021 - 10.2022
Freight Handler
Walmart Supply Chain
07.2020 - 06.2021
Cashier
Mariano's Fresh Market
09.2019 - 05.2020
Tier 1 Technical Support Representative
Lake County Tech Campus
08.2018 - 05.2019
Attended During High School For I.T Classed - Information Technology
Collage of Lake County
08.2018 - 05.2020
High School Diploma -
Warren Township Highschool
08.2016 - 05.2020
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