Overview
Work History
Skills
Certification
Timeline
Generic

Tylor Duarte

Mililani Town,HI

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Chemical Guys Detail Garage
03.2023 - Current
  • Managed 330k+ inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Social media management

Store Sales Manager

Cutter Automotive Group
03.2021 - 11.2022
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised four departments daily operations
  • Credit review to determine qualifying lender match

Business Development Manager

Cutter Automotive Group
08.2017 - 03.2021
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Supervised response to 400+ incoming calls, text, emails and online inquiries.

Online Sales Manager

Cutter Automotive Group
03.2009 - 08.2017
  • Average response time less than 10 minutes.
  • Generated 30% of overall total sales
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
  • Improved online sales conversion rates by 20% for outer island and future residents.

Munitions Systems Journeyman

Hawaii Air National Guard
10.2009 - 03.2015
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Build, maintain, properly store various large munitions.
  • Accounting and in transit tracking of various munitions
  • Self aid medical care training

Skills

  • Customer Complaint Resolution
  • Operating Procedures and Policies
  • Sales Statistics Analysis
  • Employee Retention
  • Hiring and Staffing
  • Email Marketing

Certification

Ethics & Compliance

Occupational Safety

Federal Trade Commission Compliance

Driver Safety Awareness

Auto Detailing Master licensed

Trainer to Trainer Class instructor

Top Average Transaction Value & Units Per Transaction performer


Timeline

Store Manager

Chemical Guys Detail Garage
03.2023 - Current

Store Sales Manager

Cutter Automotive Group
03.2021 - 11.2022

Business Development Manager

Cutter Automotive Group
08.2017 - 03.2021

Munitions Systems Journeyman

Hawaii Air National Guard
10.2009 - 03.2015

Online Sales Manager

Cutter Automotive Group
03.2009 - 08.2017

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Tylor Duarte