Tylor Duarte
Mililani Town,HI
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Chemical Guys Detail Garage
03.2023 - Current
- Managed 330k+ inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Social media management
Store Sales Manager
Cutter Automotive Group
03.2021 - 11.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised four departments daily operations
- Credit review to determine qualifying lender match
Business Development Manager
Cutter Automotive Group
08.2017 - 03.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised response to 400+ incoming calls, text, emails and online inquiries.
Online Sales Manager
Cutter Automotive Group
03.2009 - 08.2017
- Average response time less than 10 minutes.
- Generated 30% of overall total sales
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Improved online sales conversion rates by 20% for outer island and future residents.
Munitions Systems Journeyman
Hawaii Air National Guard
10.2009 - 03.2015
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Build, maintain, properly store various large munitions.
- Accounting and in transit tracking of various munitions
- Self aid medical care training
Skills
- Customer Complaint Resolution
- Operating Procedures and Policies
- Sales Statistics Analysis
- Employee Retention
- Hiring and Staffing
- Email Marketing
Certification
Ethics & Compliance
Occupational Safety
Federal Trade Commission Compliance
Driver Safety Awareness
Auto Detailing Master licensed
Trainer to Trainer Class instructor
Top Average Transaction Value & Units Per Transaction performer
Timeline
Store Manager
Chemical Guys Detail Garage
03.2023 - Current
Store Sales Manager
Cutter Automotive Group
03.2021 - 11.2022
Business Development Manager
Cutter Automotive Group
08.2017 - 03.2021
Munitions Systems Journeyman
Hawaii Air National Guard
10.2009 - 03.2015
Online Sales Manager
Cutter Automotive Group
03.2009 - 08.2017