Tylor Koch
Aurora,MO
Summary
Experienced Amazon team member skilled in inventory control and customer service communication. Proficient with digital systems and supply chain operations, I improve efficiency while resolving customer concerns with empathy and professionalism. Known for adaptability, problem-solving, and consistently meeting safety and productivity goals. Contributed to improved order fulfillment accuracy through attention to detail and process compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Center
Amazon
11.2021 - Current
- Shipping/receiving, Order picking, packing.
- Inventory control, safety compliance and Quality Control
- I used a digital system to fulfill orders.
- Communicated clearly in a fast-paced environment to meet productivity and safety targets
- Maintained a customer-focused communication approach to support service quality
Stocker associate
Walmart
03.2020 - 11.2021
- Inventory management and replenishment
- Time management, Customer service, Digital tools, Safety and compliance
- Team collaboration, Problem solving
- I used active listening skills to understand and address customers' concerns and questions effectively.
- Employed strong verbal communication skills to provide clear and concise information to customers.
- Provided clear, courteous customer communication to resolve inquiries and issues
- Demonstrated active listening to accurately address customer needs
- Resolved customer concerns using calm, solution-focused communication
- Handled phone communications professionally and efficiently
Education
Some College (No Degree) - Photography
Southern New Hampshire University
Hooksett, NHSkills
- Data Entry
- Adaptability
- Pallet Arrangement
- Supply Chain Improvement
- Heavy Lifting
- Customer service communication
- Conflict resolution
- De-escalation techniques
- Handling customer inquiries
- Empathy and rapport-building
Certification
Technical Support Fundamentals
Timeline
Fulfillment Center
Amazon
11.2021 - Current
Stocker associate
Walmart
03.2020 - 11.2021
Some College (No Degree) - Photography
Southern New Hampshire University