Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Tylor Pitts

Tylor Pitts

Alton,IL

Summary

Results-driven professional with over 11 years of experience in customer service and technical support across diverse sectors. Proven expertise in troubleshooting, installation, and maintenance of residential services, ensuring strict adherence to industry standards. Recognized for strong problem-solving skills and effective communication, fostering positive client relationships while enhancing service satisfaction. Committed to continuous improvement and skill development, bringing a proactive approach to addressing challenges.

Overview

11
11
years of professional experience

Work History

Dmiv
Pontoon Beach, IL
11.2024 - Current
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized GPS and maps for efficient route planning.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.

Field Service Technician

Spectrum Contracted Worker
St. Louis, US
01.2021 - 09.2024
  • Perform residential new connects, reconnects, upgrades and disconnects
  • Carry and climb a 28' ladder
  • Troubleshoot all services and verify they meet standards and specifications
  • Install and relocate cable outlets
  • Install converters and modems
  • Install exterior and interior wiring
  • Assure proper signal levels
  • Maintain and stock company vehicle with necessary equipment and materials
  • Ability to operate basic installation tools and equipment
  • Provide superior customer service
  • Educate customers on equipment and services

Carpet Cleaning Technician

ProSteam Carpet Care and Restoration
Saint Peters, US
01.2019 - 01.2021
  • Provide quality cleaning - carpet, tile, rugs, upholstery ducts with jaw-dropping customer service
  • Equipment set up, monitoring and break down manage and maintain equipment and company vehicles
  • Secure payment and receipt for services, increase companies' profits by upselling using companies' systems
  • Complete all necessary paperwork including daily progress report, moisture logs, safety logs and diagrams
  • Uphold all companies' policies, procedures and standards while ensuring customers have a great experience

Photographer/Tech Support

Superior Progression
St. Louis, US
06.2016 - 10.2020
  • Meet with clients to understand the purpose of the event, listen to their needs and present ideas
  • Budget, organize, schedule, and negotiate prices with clients, contractors, and suppliers
  • Coordinate photoshoot, arrange props, backdrops to ensure the client satisfaction
  • Accountant: Analyze event bills, approve payments of client's financial budget and expectations
  • Diagnosing and repairing faults, resolving network issues, installing/ configuring hardware, and software

Carpet Cleaning Technician

Stanley Steemers
Aurora, US
03.2016 - 07.2016
  • Responsible for operating cleaning equipment, hardwood, furniture, tile, and grout
  • First-responder on property loss situations and helps to mitigate the damage for residential and commercial
  • Managed any water damage mitigation, structural board-up and security, on-location cleaning, microbial remediation, content pack outs, content processing/deodorization, content storage and handling
  • Maintained a clean and organized appearance of vehicle, equipment, material, and consumables

Team Member

MOD Pizza
Aurora, US
05.2014 - 11.2015
  • Made quality pizza from scratch while keeping things upbeat and friendly
  • Built important connections with customers; discovered and responded to customers' needs and requests
  • Prepare and restock food products, washed dishes, and assisted crew as needed
  • Help maintain a spotless shop while following all health, safety, and sanitation guidelines

Education

High School Diploma -

Waubonsie Valley High School, Aurora, US
04-2014

Some College (No Degree) - CS

St. Louis Community College Meramec

Skills

  • Technical Proficiency
  • Photography
  • Customer Engagement
  • Retail Management
  • Human resources
  • Leadership
  • Operating systems
  • Field Service
  • Service Technician Experience
  • Network installation
  • Network Cabling
  • Cabling Installation
  • Management
  • Composed in High-Stress Situations
  • Microsoft Word
  • Team Collaboration
  • Self-Directed
  • Proficient in Task Prioritization
  • Excellent communication
  • Strategic Decision-Making

Assessments

  • Customer Focus & Orientation, Highly Proficient, 07/01/20
  • Work Style: Reliability, Proficient, 04/01/19
  • Graphic Design, Familiar, 04/01/19
  • Delivery Driver, Proficient, 06/01/20
  • Basic Maintenance and Repair, Proficient, 11/01/20

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

- Dmiv
11.2024 - Current
Field Service Technician - Spectrum Contracted Worker
01.2021 - 09.2024
Carpet Cleaning Technician - ProSteam Carpet Care and Restoration
01.2019 - 01.2021
Photographer/Tech Support - Superior Progression
06.2016 - 10.2020
Carpet Cleaning Technician - Stanley Steemers
03.2016 - 07.2016
Team Member - MOD Pizza
05.2014 - 11.2015
Waubonsie Valley High School - High School Diploma,
St. Louis Community College Meramec - Some College (No Degree), CS

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Tylor Pitts