Organized, detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Therapist
KPEP
04.2024 - Current
Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
Adult Admissions Representative
Davenport University
10.2022 - 03.2024
Supported students through admissions process by answering questions and assisting with forms.
Explained admissions procedures and courses offered to potential students.
Reviewed admissions applications to check students' eligibility for acceptance.
Maximized enrollment working closely with students and parents to boost conversion rates of prospective students..
Care Team Coordinator
Anchor In Home Care
12.2021 - 09.2022
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Facilitated communication between patients and various departments and staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Personal Trainer/ Nutrition Coach
Endurance Fitness
08.2019 - 03.2020
Educated clients about long-term health benefits of balanced diets and exercise programs.
Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
Provided in-depth information on nutritional care to maximize health.
In-Home Caregiver
Careology
08.2018 - 02.2019
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Cooked nourishing meals for patients to promote better nutrition.
Provided transportation and appointments management.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Office Manager
Michigan Pipe And Valve
01.2012 - 08.2015
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Reported to senior management on organizational performance and progress toward goals.
High School Dance Coach
East Kentwood High School
07.2011 - 02.2012
Utilized positive communication to encourage team and promote integrity and respect.
Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Monitored team practices to establish high level of performance.
Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Education
Master Of Mental Health Counseling - Mental Health Counseling
Davenport University
Grand Rapids, MI
Bachelor of Arts - Health Services Administration
Davenport University
Grand Rapids, MI
12.2021
Skills
Patient Outreach
Complex Problem-Solving
Training Programs
Customer Accounts Management
Microsoft Office
Personal Interviews
Patient Admission
Sales
HIPAA Guidelines
Time Management
Customer Relationship Management
Analytical Problem Solver
Certification
Certified Birthing Doula - 2023
Certified Nutrition Coach- 2022
Timeline
Therapist
KPEP
04.2024 - Current
Adult Admissions Representative
Davenport University
10.2022 - 03.2024
Care Team Coordinator
Anchor In Home Care
12.2021 - 09.2022
Personal Trainer/ Nutrition Coach
Endurance Fitness
08.2019 - 03.2020
In-Home Caregiver
Careology
08.2018 - 02.2019
Office Manager
Michigan Pipe And Valve
01.2012 - 08.2015
High School Dance Coach
East Kentwood High School
07.2011 - 02.2012
Master Of Mental Health Counseling - Mental Health Counseling