Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tylre Sampson

Tylre Sampson

Lincoln,NE

Summary

Proven track record in enhancing customer satisfaction and team performance at Union Bank and Trust - Omnify, leveraging sales experience and a team player mentality. Skilled in client needs assessment and performance tracking, I've significantly contributed to project successes and operational improvements, demonstrating a keen ability to resolve complex issues and drive client engagement. Client Relations Professional with strong focus on team collaboration and achieving results. Proven ability to build and maintain positive client relationships, adapt to changing needs, and deliver impactful solutions. Skilled in conflict resolution, communication, and project management, bringing reliability and flexibility to any team. Known for being dependable, resourceful, and driven to exceed expectations.

Overview

6
6
years of professional experience

Work History

Client Relations Coordinator

Union Bank and Trust - Omnify
04.2023 - Current
  • Communicated with customers regarding account and payment status.
  • Resolved escalated customer complaints professionally while maintaining a positive attitude towards finding mutually beneficial outcomes.
  • Participated in regular team meetings to discuss ongoing projects, share best practices, and strategize ways to enhance overall performance results consistently.
  • Developed customized presentations for potential clients, showcasing the company''s offerings and emphasizing unique selling points.
  • Received, tracked and resolved incoming calls and queries to meet client expectations.
  • Worked closely with cross-functional teams, such as product development and marketing, to provide valuable client insights that informed improvements in company offerings.

Specialist

Union Bank and Trust - Omnify
05.2022 - 04.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Receptionist

Lexus Of Lincoln
08.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Event Staff

Hillcrest Country Club
06.2021 - 08.2021
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Server

Legacy Estates
05.2021 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Retail Hourly Associate

Panera Bread
12.2018 - 04.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Warehouse Worker

Akira Coffee CO
05.2020 - 11.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Retail Associate

Rusty Taco
07.2020 - 09.2020
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Education

High School Diploma -

Lincoln East High School
Lincoln, NE
05-2021

Skills

  • Team player mentality
  • Sales experience
  • Client Needs Assessment
  • Performance Tracking

Timeline

Client Relations Coordinator

Union Bank and Trust - Omnify
04.2023 - Current

Specialist

Union Bank and Trust - Omnify
05.2022 - 04.2023

Receptionist

Lexus Of Lincoln
08.2021 - 05.2022

Event Staff

Hillcrest Country Club
06.2021 - 08.2021

Server

Legacy Estates
05.2021 - 06.2021

Retail Associate

Rusty Taco
07.2020 - 09.2020

Warehouse Worker

Akira Coffee CO
05.2020 - 11.2020

Retail Hourly Associate

Panera Bread
12.2018 - 04.2021

High School Diploma -

Lincoln East High School
Tylre Sampson