Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Jones

Tampa,FL

Summary

Well-qualified Customer Service TL proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Planet Fitness
11.2023 - Current
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels.
  • Ensured club cleanliness hourly to ensure guest satisfaction.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Assistant General Manager

Academy Sports And Outdoors
12.2022 - 11.2023
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Team Lead

Miller's Ale House
08.2020 - 12.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Associate of Arts - Business Management

Valencia College
Orlando, FL
05.2022

High School Diploma -

Marianna High School
Marianna, FL
05.2018

Skills

  • Training and development background
  • Business Development
  • Workflow Coordination
  • Employee Relations
  • High-volume dining
  • Upselling techniques
  • Order Taking and Processing
  • Team Leadership

Timeline

Assistant General Manager

Planet Fitness
11.2023 - Current

Assistant General Manager

Academy Sports And Outdoors
12.2022 - 11.2023

Team Lead

Miller's Ale House
08.2020 - 12.2022

Associate of Arts - Business Management

Valencia College

High School Diploma -

Marianna High School

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