Tylynn Osborn
Delta,US
Summary
My skills, extensive experience in Customer Service/Experience/Fulfillment and High Volume Call Management make me a strong candidate for this position within your organization. 20+ years of firsthand experience with Customer Service 15+ years involved in all administrative assistance. Excellent written and oral communication skills. A passion to learn and to increase my skills.
Administrative Assistance/Office Manager with 25 years of comprehensive experience overseeing daily operations with diverse companies or organizations. Hardworking and versatile professional well-versed in executing range of tasks.
I’m a take charge of my own destiny, delivering a knowledgeable, highly motivated, dependable team player to any organization.
Overview
35
35
years of professional experience
Work History
Secretary-Events Director (Hybrid)
Maumee Valley Pullers/NTPA
Wauseon, OH
06.2010 - Current
- These positions run concurrently with all other employment.
- First Point of Contact
- Secretary for Organization
- Event Development and Management
- Sponsorship Committee
- Volunteer Enlistment and Assignment
- Assistant to President and Treasurer
- Cash Handling
- Banking
- Security
CSM (Hybrid)
Culligan
Napoleon, OH
03.2022 - 06.2023
- First Point of Contact
- High Volume Customer Fulfillment Calls Assisting in Product and Service Inquiries
- Billing
- Accounts Receivables
- Collections
- Routing of Delivery Drivers
- Retail Sales
- Cash Handling
- Daily, Weekly and Monthly Reconciliation.
- Maintain Accurate Customer Files
- Cultivate Potential Customer Leads
CSR II (Onsite)
The Premier Bank
Napoleon, OH
02.2019 - 03.2022
Assist Customers with Banking Needs
Cash Handling
Vault Reconciliation-
Maintain Accurate Confidential Information
Promote Bank Services and Retail Products (Setter/Closer
Fraud Detection and Prevention
Executive Assistant and Office Manager (Hybrid)
Freeworth Farms Show Cattle and Beef Producers LLC
Grand Rapids, OH
06.1999 - 09.2018
First Point of Contact
Human Resources
Payroll
Ordering
Scheduling
Accounts Payable and Receivable
Collections
Sales
Customer Service
Farm Tour Management
Marketing
Rental
Travel Arrangements
Assistant to Owner
Office Manager (Hybrid)
Bauer Commercial and Residential Landscape Design
Maumee, OH
02.1989 - 06.1999
- First Point of Contact
- Human Resources
- Payroll
- Accounts Payable and Accounts Receivable
- Collections
- Ordering
- Scheduling
- Marketing
- Receptionist
- Retail Sales
- Assistant to President, Sales Manager and Sales Department
Secretary for Organization-Event Development and Management-Assistant to President and Treasurer-Cash Handling-Banking-Security
Education
Licensed Tech Inspection - Motorsport Competition Inspection
Sema Foundation Inc -SFI
04.2020
Licensed Motorsport Entry - Financial Clerical
NTPA Clerk School
01.2018
Associate of Science - Criminal Science
Pinellas Police Academy
06.1984
High School Diploma - General
St Petersburg High School
05.1983
Skills
- Customer Service
- Customer Satisfaction
- Customer Experience
- Administrative Assistance
- Accounts Payable and Receivable
- Payroll
- Workers Comp Compliance
- Problem Solving
- Escalation Response
- Written Communication
- Oral Communication
- Microsoft Office
- Marketing
- Collections
- Fraud Detection and Prevention
- Bid, Proposal and Contract Preparation
- High Volume Call Taker
- Setter/Closer
Timeline
CSM (Hybrid)
Culligan
03.2022 - 06.2023
CSR II (Onsite)
The Premier Bank
02.2019 - 03.2022
Secretary-Events Director (Hybrid)
Maumee Valley Pullers/NTPA
06.2010 - Current
Executive Assistant and Office Manager (Hybrid)
Freeworth Farms Show Cattle and Beef Producers LLC
06.1999 - 09.2018
Office Manager (Hybrid)
Bauer Commercial and Residential Landscape Design
02.1989 - 06.1999
Secretary for Organization-Event Development and Management-Assistant to President and Treasurer-Cash Handling-Banking-Security
Licensed Tech Inspection - Motorsport Competition Inspection
Sema Foundation Inc -SFI
Licensed Motorsport Entry - Financial Clerical
NTPA Clerk School
Associate of Science - Criminal Science
Pinellas Police Academy
High School Diploma - General
St Petersburg High School
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