Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tymair Perry

Manhattan,NY

Summary

Dynamic Customer Service Supervisor at Mantra Royale, adept at enhancing team productivity and customer satisfaction through effective coaching and conflict resolution. Proven track record in streamlining processes and fostering strong customer relationships, leveraging exceptional problem-solving skills and a commitment to team collaboration to drive service excellence.

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.

Overview

9
9
years of professional experience

Work History

Customer Service Supervisor

Mantra Royale
01.2016 - 08.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Personal Care Aide

Capital City Nurses
01.2023 - 08.2024
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.

Education

High School Diploma -

Online Career High School
Florida
03.2025

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Time management
  • Communication skills
  • Employee training
  • Process improvement
  • Performance evaluation
  • Problem-solving
  • Multitasking and organization
  • Team building and leadership
  • Decision-making
  • Team leadership
  • Training and mentoring
  • Customer relations
  • Team development
  • Positive and constructive feedback
  • Work prioritization
  • New hire training
  • Relationship building
  • Handling escalations
  • Delegating work
  • MS office
  • Call monitoring
  • Customer relationship management (CRM)
  • Issue resolution
  • Sales support
  • Employee scheduling
  • Complaint resolution
  • Leading team meetings
  • Complaint handling

Languages

English
Native or Bilingual

Timeline

Personal Care Aide

Capital City Nurses
01.2023 - 08.2024

Customer Service Supervisor

Mantra Royale
01.2016 - 08.2024

High School Diploma -

Online Career High School

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Tymair Perry