Summary
Overview
Work History
Education
Skills
End Date
Relevant Skills Gained
Start Date
Objective Summary
Personal Information
Timeline
Generic

Tyme Crumble-McNatt

Fayetteville,North Carolina

Summary

Poised Senior Resolution Coordinator with 15 years of experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution. Looking to transition to Customer Service Chat Relations. Dedicated to maintaining high standards of professionalism and customer satisfaction in the dynamic environment of chat support

Overview

10
10
years of professional experience

Work History

Senior Resolution Coordinator

Walmart
Fayetteville, USA
01.2019 - Current
  • Manages escalated customer issues and complaints, utilizing stellar communication and problem-solving skills to achieve satisfactory resolutions
  • Leads a team of resolution specialists, providing guidance, training, and support to enhance performance and productivity
  • Collaborates with cross-functional teams to address complex customer concerns and ensure timely resolution
  • Develops and implements strategies to improve customer satisfaction ratings and decrease resolution times
  • Utilizes various communication channels to engage with customers and provide support, including phone, email, and in-person interactions
  • Analyzes data and feedback to identify trends and opportunities for process improvement, driving positive changes in customer service delivery
  • Committed to delivering exceptional service and satisfaction to customers, utilizing proven skills in problem-solving and relationship-building
  • Eager to utilize transferable skills and experience from the role of Senior Resolution Coordinator to excel in delivering outstanding customer service.

Market Research Interviewer

Dynata
Fayetteville, USA
01.2014 - 01.2019
  • Conducted telephone surveys and interviews with participants to gather market research data according to project requirements
  • Effectively communicated survey questions and instructions to respondents, ensuring accurate and reliable data collection
  • Demonstrated strong interpersonal skills in engaging with participants from diverse backgrounds and maintaining a professional demeanor throughout the interview process
  • Managed survey quotas and scheduling to meet project deadlines and targets, prioritizing tasks, and adapting to changing priorities as needed
  • Utilized computer-assisted interviewing software and databases to accurately record responses and maintain survey data integrity
  • Collaborated with team members and supervisors to address any issues or challenges encountered during the data collection process
  • Provided feedback and suggestions for process improvements to enhance efficiency and quality in data collection procedures
  • Transitioning to Chat Support Specialist: Leveraging experience in conducting interviews and engaging with participants to transition into a role as a Chat Support Specialist

Education

Master of Science in Project Management & Organizational Learning and Performance -

Colorado State University Global
01.2022

Bachelor of Arts in Sociology & Healthcare Administration -

Fayetteville State University
01.2016

Skills

  • Professionalism
  • Time Management
  • Attention to Detail
  • Team Leadership
  • Critical Thinking
  • Empathy and Patience
  • Customer-Centric Focus
  • Customer Service Excellence
  • Clear and Effective Communication
  • Detail Oriented Problem-Solving

End Date

2019-01-01

Relevant Skills Gained

  • Communication
  • Customer Interaction
  • Problem-Solving
  • Attention to Detail
  • Adaptability
  • Time Management
  • Computer Skills
  • Teamwork
  • Empathy
  • Customer-Centric Focus

Start Date

2014-01-01

Objective Summary

Seeking to transition back to a customer service role leveraging extensive experience as a Walmart Senior Resolution Coordinator. Dedicated to utilizing strong communication, problem-solving, and leadership skills to deliver exceptional service and support to customers. Eager to apply expertise in conflict resolution and team management to exceed customer expectations and contribute to the success of the customer service team.

Personal Information

Title: Market Research Interviewer

Timeline

Senior Resolution Coordinator

Walmart
01.2019 - Current

Market Research Interviewer

Dynata
01.2014 - 01.2019

Master of Science in Project Management & Organizational Learning and Performance -

Colorado State University Global

Bachelor of Arts in Sociology & Healthcare Administration -

Fayetteville State University

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Tyme Crumble-McNatt