Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyina Allen

Las Vegas,NV

Summary

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Kindred Hospital
07.2024 - 03.2025
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Built rapport with patients and families, providing emotional support during difficult times.

Customer Service Representative

24-7 Intouch
09.2021 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Care Representative

Kotobuki Marketing
03.2018 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.

Customer Service Representative Team Lead

Next Level Business Services, Inc.
04.2012 - 03.2018
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Education

High school -

San Bernardino High School
01.2008

Skills

  • Customer experience expertise
  • Proficient in Microsoft programs
  • Decision-making skills
  • Selection processes
  • Leadership
  • Employee empowerment
  • Productivity enhancement
  • Retention
  • Attention to detail
  • Coaching
  • Verbal communication
  • Prioritization
  • Organization
  • Time management
  • Patient care
  • Customer service
  • Medical records management
  • Team leadership
  • Effective communication
  • Problem solving
  • Dressing assistance

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Certified Nursing Assistant

Kindred Hospital
07.2024 - 03.2025

Customer Service Representative

24-7 Intouch
09.2021 - 07.2024

Customer Care Representative

Kotobuki Marketing
03.2018 - 09.2021

Customer Service Representative Team Lead

Next Level Business Services, Inc.
04.2012 - 03.2018

High school -

San Bernardino High School

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Tyina Allen