Tymeria Franklin
Jackson,TN
Summary
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Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative
West Tennessee Healthcare
05.2025 - Current
- Process - Maintains the best practice routine per department guidelines.
Daily work queues are maintained at acceptable levels according to department policies.
Correspondence worked daily to current.
Registration - Performs financial clearance process by interviewing patients and collecting and recording all necessary information for pre-registration and registration of patients.
Ensures that proper insurance payer plan choice and billing address are assigned in the automated patient accounting system.
Verifies relevant group/ID numbers.
Completes the registration process according to established policies and procedures.
Informs families with inadequate insurance coverage regarding financial assistance through government and financial assistance programs.
Performs initial financial screening and refers accounts for financial counseling and/or appropriate eligibility assessments.
Ensures all referrals and treatment authorizations for all patient types have been obtained according to the outlined requirements.
If not obtained, contact payers for approvals.
Completes initial medical necessity checks.
Refers to the designated area if medical necessity fails or if referrals /authorizations are denied.
Communication & Miscellaneous - Advises next-level leader of possible postponement or deferrals of any elective/non-emergent admission which has not been approved prior to service date.
Maintains accurate files for pre-processing information as required.
Investigates, resolves, and documents patient problems in a timely and efficient manner.
Maintains accurate files for pre-processing information.
Cashier
Walmart
09 2015 - 06 2017
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted customers in selecting items based on needs.
- Totaled bills and calculated taxes.
- Assisted on sales floor as needed to maintain service standards.
- Described products and services in detail.
- Kept work areas clean, neat and organized for maximum productivity.
- Monitored areas for security issues and safety hazards.
- Responded to customer requests and directed to merchandise.
- Collected and stored coupons.
- Directed customers to store locations.
- Reported security and service incidents to management.
- Greeted customers promptly.
- Received customer payments.
- Verified that all customers received receipts for their purchases.
- Responded to customer questions and requests in prompt and efficient manner.
- Engaged with customers in sincere and friendly manner.
Customer Service Associate
Walmart
06 2017 - 10 2017
- Directed calls to appropriate individuals and departments.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Responded to all customer inquiries thoroughly and professionally.
- Processed cash and credit payments rapidly and accurately.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Processed Returns
Customer Service Manager
Walmart
10.2017 - 02.2019
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Promptly responded to inquiries and requests from prospective customers.
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Managed work flow to exceed quality service goals.
- Researched complex problems and resolved issues in a timely manner.
- Responded to customer requests with friendly, knowledgeable service and support.
- Audits
- Managed Cashiers and Cart Associates
- Handles money throughout the store
Department Manager
Walmart
02.2019 - 10.2019
- Implemented process improvement initiatives within department.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Stocked and replenished merchandise according to store merchandising layouts.
- Contacted other store locations to determine merchandise availability.
- Responded to customer questions and requests in prompt and efficient manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Followed merchandising guidelines to present visually appealing displays.
Customer Service Team Lead
Walmart
10.2019 - 12.2020
- Coached team on effective upselling and cross-selling methods.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored employee performance and developed improvement plans.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised and evaluated staff of 80, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Supervised team of 80 employees and provided feedback on performance.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Reviewed documents and accounts for discrepancies and resolved variances.
Postal Clerk
United States Postal Service
05.2020 - 11.2021
- Upsold postal services like insurance and tracking.
- Provided service and sales to walk-in customers.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted mail according to size, shape, and destination.
- Weighed mail and computed pricing amounts.
- Maximized employee performance by setting effective objectives and standard practices.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Asset Protection Associate
Walmart
11.2021 - 06.2022
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Wrote reports for internal and external crime, burglary or theft.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Asset Protection Team Lead
Walmart
06.2022 - 06.2023
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Participated in cross-functional team-building activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Tracked receipts, employee hours and inventory movements.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Unload pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Sterile Processing Technician
West Tennessee Healthcare
10.2022 - 10.2022
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Optican Apprentice
Walmart
06.2023 - 10.2023
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Anesthesia Technician
West Tennessee Healthcare
12.2023 - 07.2024
- Enhanced patient safety by conducting routine inspections and troubleshooting issues with anesthesia machines and devices.
- Increased efficiency in the operating room by promptly preparing and customizing anesthesia delivery systems as required.
- Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
- Provided exceptional patient care, ensuring proper positioning during surgery to minimize discomfort or injury risk.
- Contributed to a positive work environment by providing ongoing support to anesthesia providers throughout each procedure.
- Minimized waste while maximizing resource availability, efficiently balancing inventory levels for essential anesthesia supplies.
Patient Care Technician
West Tennessee Healthcare
07.2024 - 09.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
EKG Technician
West Tennessee Healthcare
09.2024 - 05.2025
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Performs EKGs according to the established departmental protocols.
Maintains and completes all aspects of TracemasterVue, including but not limited to charges, assigning of EKGs, transcription of dictation, correcting information on EKGs, proper download of EKGs, and any related aspects.
File, fax, chart, transcribe any related cardiology report.
Proper distribution of any cardiology report.
Hook up and discontinuation of Holter monitors following the established protocols.
Maintenance of all logs (EKG, Echo, Holter, etc), distribution reports, or related duties.
Responds to all CPRs.
Collaborates with any related team members, physicians, and/or departments to coordinate care and provide continuity of care.
Performs related tasks and all other activities/tasks as directed by the Department Director/supervisor.
Serves as a positive role model of heart healthy lifestyle.
Contributes to a positive work climate and the overall team effort of the department and hospital, perform any related responsibility as required or directed and greet guest in accordance to our Guest Excellence principles.
Performs related responsibilities as required or directed.
Education
Associate of Science - Professional Studies - Accelerated Nursing
Union University
Jackson, TN07.2024
High School Diploma -
Bolivar Central High School
Bolivar, TN05.2013
Skills
- Customer oriented
- Effective problem solver
- Team leadership
- Motivated
- Relationship development
- Strong interpersonal skills
- Natural leader
- Motivated team player
- Goal-oriented
- Team building
- CPR certification
- Vital signs monitoring
- Restocking supplies
Timeline
Patient Access Representative
West Tennessee Healthcare
05.2025 - Current
EKG Technician
West Tennessee Healthcare
09.2024 - 05.2025
Patient Care Technician
West Tennessee Healthcare
07.2024 - 09.2024
Anesthesia Technician
West Tennessee Healthcare
12.2023 - 07.2024
Optican Apprentice
Walmart
06.2023 - 10.2023
Sterile Processing Technician
West Tennessee Healthcare
10.2022 - 10.2022
Asset Protection Team Lead
Walmart
06.2022 - 06.2023
Asset Protection Associate
Walmart
11.2021 - 06.2022
Postal Clerk
United States Postal Service
05.2020 - 11.2021
Customer Service Team Lead
Walmart
10.2019 - 12.2020
Department Manager
Walmart
02.2019 - 10.2019
Customer Service Manager
Walmart
10.2017 - 02.2019
Associate of Science - Professional Studies - Accelerated Nursing
Union University
High School Diploma -
Bolivar Central High School
Cashier
Walmart
09 2015 - 06 2017
Customer Service Associate
Walmart
06 2017 - 10 2017
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