Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Communication Skills
Personal Information
References
Timeline
Generic

Tymesha Smith

Columbia,SC

Summary

To secure a challenging position in an environment that encourages career growth. A wealth of experience in customer service, banking, trend tracking and time management. A self-starter with an energetic attitude and bright personality, who is dependable, well organized, and detailed oriented. Posses excellent oral and written communication skills, and the ability to operate effectively in a multi-task environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Assurant
12.2022 - Current
  • Customer Service Representative with a proven track record of delivering exceptional service and exceeding customer expectations
  • Skilled in handling high-volume inbound call environments, resolving customer inquiries, and proving accurate and timely information
  • Excellent communication and problem-solving abilities, with a demonstrated to deescalate challenging situations and ensure customer satisfaction
  • Proficient in utilizing systems and other customer service software to efficiently manage customer interactions and maintain detailed records
  • Committed to maintain a positive and professional demeanor, while consistently meeting or exceeding performance targets and contributing to team success.

Money Center Associate

Walmart
10.2019 - 01.2022
  • Provides customer service by acknowledging the customer, identifying customer needs, assisting with providing information and resolving their complaints
  • Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Receive payments by cash, check, credit cards, vouchers, or automatic debits
  • Receive checks and cash for deposit, verify amounts, and check accuracy of identification.

Assistant Manager

Little Caesars
03.2017 - 01.2019
  • Supervise employees and provides adult supervision to employees under the age of 18 years old
  • Motivate, directs and coach employees to work proficiently at their assigned stations and then follow-up to ensure task are completed in a timely manner
  • Utilizes all cost-control tools and processes ensuring the goal of food, paper, and labor are achieved during their shift
  • Ensure each shift is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and products they receive
  • Prep and give general pass down to General Manager
  • Makes sure all cash is accounted for and verify each cashier drawer.

Education

Columbia High School
Columbia, SC
06.2009

Skills

  • Empathy
  • Active Listening
  • Communication Skills
  • Problem Solving
  • Conflict Resolution
  • Accounts Payable/ Receivable
  • Microsoft Programs
  • Chrome

Roles And Responsibilities

Resolve customer’s concerns and answer customers questions to the best of my ability. Maintain a positive attitude and calmly respond to customer’s complaints.

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Personal Information

Title: Customer Service Specialist

References

Available upon request.

Timeline

Customer Service Specialist

Assurant
12.2022 - Current

Money Center Associate

Walmart
10.2019 - 01.2022

Assistant Manager

Little Caesars
03.2017 - 01.2019

Columbia High School

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Tymesha Smith