Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tymeshia Hill

Greenwood,SC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Assistant Director of Admissions

Piedmont Technical College
Greenwood, SC
03.2021 - Current
  • Manages all aspects of the frontline operations of the Admissions Office to ensure effective and efficient processing of inquiries to applications; supervises the staff and the processing of prospects, admissions applications, transcripts, SAT/ACT scores, and other related documents.
  • Designs outreach event strategies for the Admissions Office.
  • Works in collaboration with Marketing to ensure the event promotion aligns with the unit expectations.
  • Work in collaboration with Admissions Counselors, Administrative Staff, and student ambassadors to coordinate, initiate, plan, and execute event activities, to include, goals, objectives, target groups, and number of attendees.
  • Hires, supervises, trains, develops and evaluates staff for the Call Center, student workers and student ambassadors.
  • Hires, supervises, and trains four full-time administrative personnel. Provides cross- functional training among administrative staff.
  • Oversees the customer service of the department to deliver the highest level of customer service.
  • Provides first-time and readmit students with registration and advising processes as an advisor.
  • Provides detailed documentation of advising appointments in Zogotech.
  • Coordinated and participated in campus recruitment events, orientation programs and open houses.

Student Support Services Counselor

Piedmont Technical College
Greenwood, United States
08.2019 - 02.2021
  • Conduct individual advising/counseling sessions with participants to promote retention and graduation; assessing participants' academic needs and developing and monitoring Action Plans and Semester Plans with each participant.
  • Document all services provided to students according to federal requirements. Track and maintain documentation and data needed to complete the federal performance report and the individual reports.
  • Assist with the planning and implementation of all student activities/events on and off campus including all cultural and educational trips/activities to assure allowable expenditures as required by the federal regulations.
  • Identify Student Support Services eligible students and assist with the application/selection process in order to meet the number of participants funded to serve, collecting and verifying all enrollment eligibility criteria as described in the current grant, assuring all federal regulations are met.
  • Assist the director in the collection of required reporting data and in writing the Student Support Services competing grant. As well as assisting with the Federal TRiO student grant aid award process.
  • Coordinate with the special needs coordinator, the enrollment and provision of services to Student Support Services students with disabilities.

Academic Support Coordinator

Piedmont Technical College
Greenwood, United States
11.2018 - 08.2019
  • Provide academic and student support services to increase student persistence, good academic standing, and graduation and transfer rates.
  • Assess students needs and offer individualized coaching sessions.
  • Maintain and document all contact with students.
  • Development, implementation, and evaluation of academic support workshops on such topics as time management, staying organized, study skills, exam preparation, note taking, critical thinking skills, etc.
  • Market programs and services and monitor student participation and use.
  • Establish and maintain collaborative working relationships with faculty, staff, and students. Collaborating with developmental/transitional faculty members, the University Transfer Coordinator and the Tutoring Center Coordinator to determine strategies for improving services provided to students.
  • Provide proactive outreach and track students' progress; develop reports and documents as requested. Assist the director in collecting data for required grant reporting and in writing the Student Support Services competing grant.
  • Collaborate with Student Support Services staff to determine participants in need of added support, additional workshop topics, and areas for improvement. Assist with the identification and selection of eligible Student Support Services students.
  • Assist with academic and transfer advising, career planning, and other services as needed/requested.

Emergency Medical Technician

Greenwood County
Greenwood, South Carolina
01.2017 - 10.2018
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Communicated with lucid patients to gather incident and medical history information.

Customer Service Representative

SYKES Greenwood
Greenwood, SC
01.2016 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Cashier

Hardee's
McCormick, SC
06.2008 - 10.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.

Residential Assistant

Winthrop University
Rock Hill, SC
08.2012 - 05.2014
  • Encouraged student participation in community and social university-sponsored programs.
  • Logged and filed incident reports, detailing significant occurrences during assigned shifts.
  • Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
  • Upheld all university and residence hall rules, regulations and policies.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Guided students to integrate into both academic and social communities on campus.
  • Established consistent relationships with students to maintain professional boundaries.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Assisted students in handling tough situations to resolve problems.
  • Maintained individual records of emergency contacts and administrative support documentation for students.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.
  • Fostered productive and supportive environment for academic and social success.

Education

MBA - Healthcare Administration

South University
Savannah, GA
09.2015

Bachelor of Science - Biology

Winthrop University
Rock Hill, SC
05.2014

High School Diploma -

Mccormick High School
Mccormick, SC
05.2010

Skills

  • ARGOS
  • Banner
  • Zogotech
  • Microsoft Office
  • DegreeWorks
  • Customer Service
  • Time Management
  • Data Entry
  • Dependable and Responsible

Timeline

Assistant Director of Admissions

Piedmont Technical College
03.2021 - Current

Student Support Services Counselor

Piedmont Technical College
08.2019 - 02.2021

Academic Support Coordinator

Piedmont Technical College
11.2018 - 08.2019

Emergency Medical Technician

Greenwood County
01.2017 - 10.2018

Customer Service Representative

SYKES Greenwood
01.2016 - 01.2017

Residential Assistant

Winthrop University
08.2012 - 05.2014

Cashier

Hardee's
06.2008 - 10.2014

MBA - Healthcare Administration

South University

Bachelor of Science - Biology

Winthrop University

High School Diploma -

Mccormick High School

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Tymeshia Hill