Tymica Burd
Charlotte ,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
14
14
years of professional experience
Work History
VIP Customer Home Rep
ADT Security
03.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Managed over 50 calls per day.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled assignments independently with good judgement and critical thinking skills.
Textile Restoration Technician
Premier
03.2020 - 01.2022
- Inspected damaged properties and contents to prepare job action plan.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Prepared reports and documentation related to plant operations.
- Oversaw laundry washing, drying, folding and storing away linens.
- Communicated with customers about scope of work and reviewed paperwork.
Medical Office Assistant
Philhaven Behavioral Healthcare
05.2017 - 02.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 5-physician Psych medical facility, scheduling appointments, and handling patient inquiries
Dry Cleaner Department Supervisor
Colvin Cleaners
09.2009 - 05.2017
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw daily operational performance of Shirt pressing team and daily inspections of garments.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Used pressing machines and hand irons on appropriate garments.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
- Examined dried clothes to identify stains, tears and issues.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments
Education
High School Diploma -
Emerson High School
Buffalo, NY06.1994
Skills
- Microsoft Excel
- Microsoft Word
- Retail Sales Customer Service
- Credit Card Payment Processing
- Microsoft PowerPoint
- Refund Processing
- Office Equipment Proficiency
- Quality Assurance Controls
- Conflict Resolution
- Yardi
- Microsoft Outlook
- First-Tier Technical Support
- Troubleshooting and Assistance
- Customer Service Expertise
- Exhibit preparation
- Onsite customer support
Timeline
VIP Customer Home Rep
ADT Security
03.2022 - 09.2023
Textile Restoration Technician
Premier
03.2020 - 01.2022
Medical Office Assistant
Philhaven Behavioral Healthcare
05.2017 - 02.2020
Dry Cleaner Department Supervisor
Colvin Cleaners
09.2009 - 05.2017
High School Diploma -
Emerson High School
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
Jerriah JohnsonJerriah Johnson
Technical Support Representative II at ADT SecurityTechnical Support Representative II at ADT Security
Heather WestfallHeather Westfall
Outside Sales Representative at ADT SecurityOutside Sales Representative at ADT Security
AMANDA MARAVILLAAMANDA MARAVILLA
Associate II Care Inbound Monitoring at ADT SecurityAssociate II Care Inbound Monitoring at ADT Security
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom