Tymica Burd
Richmond
Summary
Dynamic professional with a proven track record at MTM Transportation, excelling in conflict resolution and customer satisfaction. Adept at technical support and data entry, I have consistently enhanced client loyalty through effective problem-solving and active listening. Recognized for fostering strong relationships and mentoring team members to achieve project success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MTM Transportation
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clerical Assistant
Philhaven Behavioral Healthcare
04.2018 - 03.2021
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Technical Support Engineer
ADT Security
02.2020 - 03.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Restoration Manager
Premiere Textile
04.2016 - 03.2018
- Maintained a clean work environment by enforcing strict cleanliness standards among team members, resulting in higher productivity levels and increased employee morale.
- Established strong relationships with clients, fostering trust and confidence in our services.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and materials.
- Mentored new employees, providing guidance on best practices for efficient project execution.
Education
Emerson High
Buffalo, NYSkills
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Appointment scheduling
- Administrative support
- Technical support
- Live chat support
- Dispute resolution
- Customer service
- Active listening
- Data entry
- Critical thinking
Timeline
Customer Service Representative
MTM Transportation
01.2023 - Current
Technical Support Engineer
ADT Security
02.2020 - 03.2023
Clerical Assistant
Philhaven Behavioral Healthcare
04.2018 - 03.2021
Restoration Manager
Premiere Textile
04.2016 - 03.2018
Emerson High
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