Tymika Gaston

• Processed and closed residential commercial loans according to the Bank's policies, procedures and regulatory guidelines
• Coordinated with In-House, Attorney, Loan Office, Loan assistants, Appraisal, title Company and Quality Assurance to provide all required loan documents for closing
• Ordered flood certificates and flood procedures when a property is in a flood zone.
• Ordered title work from the title company
• Prepared appraisal engagement letters and orders appraisal reviews, request payment invoices
• Prepared order sheet and provides attorney with required items to order loan documents, request payments for Attorney Invoices
• Prepared closing disclosures HUD-1, Booked closings, Fund Loans and sent wires out

Skills: Calyx, Salesforces, BankPoint, WirePoint, CoreLogic, MercurNetwork and IBS

• Conducted testing for a new system called advantage, advantage, evaluating its functionality and performance for the company
• Trained new employees on processes and procedures, cross trained co-workers
• Managed Mailboxes – Bankruptcy, Maturity Lease
• Generated and maintained Reports -Missing Key, MEQ's, Retail, Zero Charge, Day 1 and Day 2 Process, Shaw Queue's, Batch Fails, Fax Leases, Age Cases, Letter Sent Date, Late Charge Waivers, Daily Repossessions and end of month Charge Off Accounts

Skills: Salesforce, Shaw, Cars, Advantage

• Provided feedback on emails and phone calls inquiries between appraiser and customer to answer questions and provide order status, etc, resolved document escalation issues with resolution, managed pipeline appraisal fulfillment orders from start to completion

• Handle calls with speed and accuracy while maintaining professionalism while conforming and/or negotiated payment arrangements.
• Addressed customers inquiries via telephone, Shaw workflows, CRTS and/or e-mails within established time frame, documenting all accounts accurately, clearly and concisely noting the reason for hardship and potential repossession loss
• Requested Repo and Deep Skip tracing

• Communicated with attorneys via phone and emails for updated status on claim, gather Foreclose/Deed in lieu mortgage, foreclosure deed documents for claims, requested mortgage documents if missing from previous servicer, FNMA, Green Tree or Attorney

Skills: USCe, GT Web History, Integrated Collection Enterprise System (ICE), New Imaging System (NIS)

• Researched and responded to internal inquiries from Customer Assistance Specialist regarding issues such as missing documents, ordering certain third-party services and reviewing 'specialty flags' to determine if the account should be serviced within the work group
• verified and re-sent Home Affordable Modification Program ('HAMP') packages when needed, initiates missing information letters using existing templates/form letters, orders Broker Price Opinions
• Credit Bureau Reports as applicable and requests escrow analysis, facilitates the gathering of underwriting documents both pre-and post-Underwriting decision

• Received 50-75 in/out bound calls for Making Home Affordable Program, while researching, responding to internal inquiries, researched and analyzed documents to investigate customers complaint.

Skills: Fidelity, Lenderlive, Lisa, Desktop Working from EMC, Chase and WAMU Database, SharePoint, Switch Board, IVault