Tymika Tunstall
Birmingham,AL
Summary
Document Control Specialist experienced in storing, managing, and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task. Empathetic, people-oriented and specialist needs. Willingness to learn, solve problems and acquire new skills to apply to working environment. Attention to detail with excellent communication skills to foster positive relationships. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.
Overview
3
3
years of professional experience
Work History
OMS Supervisor
UPS
Selby, AL
11.2018 - 12.2019
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Provided mobility assistance such as walking and regular exercising
- Identified profitable business leads and built pipeline of prospective customers
- Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverable
- Assisted with mail distribution, equipment inventory identification, relocation of labs, offices and equipment
- Identified project requirements by establishing personal rapport with potential and existing clients
- Reviewed and approved all contracts to clients prior to being submitted
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
- Provided supportive link between external customers and internal operations
- Resolved complaints and issues involving both guests and employees
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Prepared reports by collecting, analyzing and summarizing information
- Led corporate-wide initiatives to help guide enterprise and business level goals
General Store Manager
Hardees
Loxley, AL
01.2017 - 03.2019
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 90%
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Addressed and resolved strategy issues to support sales management and guide business direction
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Supervised and effectively trained 30-40 employees to decrease process lags and boost productivity
- Promoted business strategy by implementing improvements based on guest feedback
- Reconciled daily sales transactions to balance and log day-to-day revenue with labor tools
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Protected store from loss or theft by setting and enforcing clear security policies
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Service, Production
- Rotated merchandise and displays to feature new products and promotions
- Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances
Education
Bachelor of Arts - Leadership And Cultural Studies
University of Mobile
Mobile, AL05.2008
Skills
- Customs regulations compliance
- Certified Front Desk Supervisor
- Rooms division
- Certified Security Supervisor
Timeline
OMS Supervisor
UPS
11.2018 - 12.2019
General Store Manager
Hardees
01.2017 - 03.2019
Bachelor of Arts - Leadership And Cultural Studies
University of Mobile
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