Results-driven Security Operations leader with a strong background in personnel supervision, staffing, and training. Managed a book of business with 4,000+ contractual hours, coordinated large-scale deployments, and ensured operational accountability. Expertise includes payroll management, incident response, and delivering client-focused services.
Overview
7
7
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
Philadelphia, PA
10.2024 - Current
Served as a Patrol Captain for the University Of Pennsylvania Bike Patrol overseeing daily security operations, staffing, training to include compliance audits and field supervision
Managed and supervised 4 Lieutenants, 4 Sergeants and 44+ Patrol Officers
Developed and implemented operational procedures to enhance accountability, communication, and field visibility
Respond to operational issues and incidents and ensure appropriate communication between field personnel, supervisors, local law enforcement and clients.
Coordinate with Penn Department of Public Safety, Penn police and dispatch regarding security operations and incidents
Facilitated weekly meetings with Director and assistant director of public safety to provide operational updates, address concerns, review performance, and prioritize security based on recent crime statistics
Oversee specialized operations including bike patrol, standing patrol, walking escorts and all campus patrol assignments
Led bike patrol unit for the Division of Public Safety, ensuring effective coverage and response.
Site Supervisor
Allied Universal Security Services
Philadelphia, PA
10.2023 - 10.2024
Served as a Patrol Captain for Drexel University Bike Patrol overseeing daily security operations and field supervision
Developed staff performance through inspections/audits, evaluations, training, scheduling, and progressive discipline.
Monitoring and developing staff performance to include inspections/audits, performance evaluations, progressive discipline, training and scheduling.
Oversee and conduct investigations while ensuring appropriate confidential documentation is maintained
Monitored and managed staffing levels, attendance, assignments, and operational resources including 3 patrol vehicles.
Coordinated with Drexel Department of Public Safety, Drexel Police, and Dispatchers on security operations, incidents, and crime statistics.
Drexel University
Loss Prevention Detective
TJ Maxx
Philadelphia
09.2021 - 10.2023
Assessed client needs and collaborated with risk management to implement effective loss prevention solutions.
Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Performed audits of safety procedures, business offices and CCTV systems.
Partnered with store managers on basis to conduct loss investigations.
Produced well-written reports detailing shoplifting and attempted theft.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Documented incidents of shoplifting and attempted theft in comprehensive reports to support loss prevention efforts.
Asset Protection Detective
Macy’s
Philadelphia, Pennsylvania
10.2019 - 08.2021
Notified team of suspected theft with detailed descriptions of individuals and stolen items to aid in loss prevention efforts.
Collected and analyzed loss control data, compiling comprehensive reports for stakeholders to inform strategic decisions.
Notified team of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Reviewed CCTV footage to gather and document evidence of theft, supporting investigations and legal actions.
Handled multiple projects concurrently to maintain workflow efficiency and client satisfaction. and tasks to ensure high quality and timely delivery.