Ty'Miracle Jackson
Forest Park,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably at Afni. Excelled in complaint resolution and CRM software management, enhancing customer satisfaction levels significantly. Skilled in fostering customer focus and maintaining information security, consistently exceeding productivity targets by leveraging complaint handling and call center expertise.
Overview
7
7
years of professional experience
Work History
CSR
Afni
Atlanta, GA
02.2023 - Current
- Identified customer needs and provided appropriate solutions.
- Developed strategies to improve quality of customer service delivery.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained up-to-date knowledge of company products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Participated in team meetings or training sessions when necessary.
- Documented all conversations with customers in CRM software according to company standards.
- Monitored customer satisfaction levels through surveys and feedback forms.
Customer Service
Urgently towing
Atlanta, GA
01.2021 - 09.2022
- Provided quality customer service and represented company.
- Identified opportunities to improve customer service processes.
- Helped locate tow trucks for customers.
- Made outbound calls to tow companies.
- Located services based on price and policy
- Attended to customer service issues.
Prep/Cook's Assistant
Sarah Care Adult Daycare
Snellville, GA
12.2019 - 05.2020
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Followed recipes to prepare meals according to customer specifications.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Maintained an accurate inventory of supplies needed for daily operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Executed proper techniques when preparing menu item ingredients.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Assisted in serving meals to patients as needed.
- Discarded spoiled food items immediately following established procedures.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Prepped vegetables and ingredients by washing, chopping and dicing.
Cashier Team Lead
Golden Corral Buffet and Grill
Snellville, GA
12.2017 - 11.2019
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Answered customer questions and provided store information.
- Answered customers' questions and provided information on store procedures or policies.
- Coordinated with other departments when additional support was needed during peak hours.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Supported other teams when necessary, such as stocking shelves or bagging food.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05-2018
Some College (No Degree) - Education
Georgia Gwinnett College
Lawrenceville, GASkills
- CRM software
- Customer focus
- Complaint handling
- Call center experience
- Complaint resolution
- Account updating
- Typing proficiency
- Information security
Affiliations
I am a hard worker and focused college student with a strong understanding of Customer Service written and verbal operations. Offering three plus years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. I am willing to learn new things and new environments.
Timeline
CSR
Afni
02.2023 - Current
Customer Service
Urgently towing
01.2021 - 09.2022
Prep/Cook's Assistant
Sarah Care Adult Daycare
12.2019 - 05.2020
Cashier Team Lead
Golden Corral Buffet and Grill
12.2017 - 11.2019
High School Diploma -
Stephenson High School
Some College (No Degree) - Education
Georgia Gwinnett College
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