Tymisha Lee
Miramar,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Miami Beach, FL
08.2022 - 11.2023
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
Security Officer
Cambridge Security Group
Fort Lauderdale, FL
04.2021 - 06.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Production Worker
Pilgrim Pride
Live Oak, FL
05.2015 - 04.2018
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Located and picked merchandise to fulfill daily customer orders.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used hand trucks and forklifts to load, unload and transport items.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
Sandwich Artist
SUBWAY®Restaurants
Miami Beach, FL
03.2014 - 05.2015
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Greeted guests, promoted specials and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Unarmed Security Officer
Kent Security
North Miami Beach, FL
11.2012 - 05.2015
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Education
High School Diploma -
Young Women's Academy @ Jan Mann Opportunity
Miami Gardens, FL06-2011
Skills
- P>Crisis intervention training
- P>Stationary surveillance
- P>Conflict resolution techniques
- P>Security Guard License
- P>Dispatch
- P>Superior customer service
- P>Weapons training
- P>Surveillance
- Schedule Management
- Safety reviews
- Labor and food cost control
- Inventory Control
- Safety understanding
- Customer-Oriented
- Scheduling Coordination
- Training and mentoring
- Paperwork Processing
- Account updating
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Researching
- Administrative Support
Timeline
Shift Supervisor
CVS Pharmacy
08.2022 - 11.2023
Security Officer
Cambridge Security Group
04.2021 - 06.2022
Production Worker
Pilgrim Pride
05.2015 - 04.2018
Sandwich Artist
SUBWAY®Restaurants
03.2014 - 05.2015
Unarmed Security Officer
Kent Security
11.2012 - 05.2015
High School Diploma -
Young Women's Academy @ Jan Mann Opportunity