Tymonica Rideout
Cambridge,MD
Summary
Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
Work History
Correctional Officer
Dorchester Dept Of Corrections
Cambridge, MD
01/09/17 - 03/30/24
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Customer Service Manager
WalMart
Cambridge, MD
05/14/03 - 08/31/16
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
North Dorchester High
Hurlock Md06-1996
Skills
- Facility Security
- Crisis Management
- Surveillance
- CCTV Monitoring
Certification
- Maryland Correctional Training Commission
Timeline
Correctional Officer
Dorchester Dept Of Corrections
01/09/17 - 03/30/24
Customer Service Manager
WalMart
05/14/03 - 08/31/16
High School Diploma -
North Dorchester High
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