Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tynaiah Mcswain

Houston,TX

Summary

IT support professional with expertise in healthcare administration and remote system troubleshooting. Holds Google IT Support Certificate, demonstrating proficiency in ticketing systems, password resets, and networking. Proven ability to provide effective technical support on platforms such as Epic and Salesforce while ensuring HIPAA compliance. Committed to resolving access issues and maintaining data integrity in collaboration with patients and providers.

Overview

6
6
years of professional experience

Work History

Benefit Verification Specialist

CVS Health (Via Everest)
Dallas (REMOTE), TX
10.2024 - Current
  • Verified insurance benefits and coverage for medications, procedures, and pharmacy claims.
  • Resolved portal issues, login errors, and user access problems for patients and providers.
  • Worked directly with Medicare, Medicaid, and private insurance companies to confirm eligibility.
  • Provided step-by-step instructions for using CVS systems and online tools.
  • Handled high-volume inbound and outbound calls while documenting in Salesforce.
  • Maintained strict HIPAA compliance while working with sensitive health and insurance data.

Medical Records Technician

CIOX HEALTH, Health Information Managment
Livingston, NJ
05.2022 - 08.2023
  • Processed requests for patient medical records from hospitals, law firms, and insurance companies.
  • Worked remotely using Epic and Meditech systems to retrieve and verify digital health records.
  • Provided technical assistance to clients accessing records through secure email and fax portals.
  • Ensured all requests met HIPAA guidelines for privacy, security, and compliance.
  • Resolved file errors, login access issues, and missing document problems via phone and email.

Medical Records Manager

Livingston Post Acute
Livingston, NJ
03.2020 - 05.2022
  • Managed daily operations of medical records for a post-acute care facility.
  • Organized and audited patient charts for Medicare/Medicaid compliance.
  • Tracked document deadlines and submitted discharge summaries on time.
  • Ordered and tracked medical supplies using vendor portals and inventory systems.
  • Trained new staff on documentation procedures and HIPAA policies.
  • Coordinated between nurses, doctors, and insurance reviewers for proper record handling.
  • Ensured all digital records were scanned, labeled, and filed into the electronic system accurately.

Unit Clerk

Cooperman Barnabas Hospital
Livingston, NJ
05.2019 - 02.2020
  • Supported nurses and doctors by managing communication, scheduling, and patient records.
  • Entered orders into the hospital’s electronic system, and maintained daily logs.
  • Answered call lights and relayed patient requests to the nursing team.
  • Scheduled tests and procedures, coordinated with other departments.
  • Printed, filed, and organized physical and digital charts for patient handoffs.
  • Maintained accurate logs of admissions, discharges, and provider rounds.

Education

High School Diploma -

Emma Lee Broady Academy
San Antonio
05-2011

Skills

Windows and MacOS proficiency

  • Google Workspace and Microsoft 365
  • Epic and Meditech systems
  • Salesforce and HIPAA portals
  • Remote desktop and VPN support
  • Two-factor authentication and password management

ServiceNow, Zendesk, and Jira expertise

  • Basic Active Directory management
  • Device troubleshooting and login support
  • Document management and digital filing
  • System navigation and data entry
  • Remote support and client communication

Escalation workflow and ticket documentation

Timeline

Benefit Verification Specialist

CVS Health (Via Everest)
10.2024 - Current

Medical Records Technician

CIOX HEALTH, Health Information Managment
05.2022 - 08.2023

Medical Records Manager

Livingston Post Acute
03.2020 - 05.2022

Unit Clerk

Cooperman Barnabas Hospital
05.2019 - 02.2020

High School Diploma -

Emma Lee Broady Academy

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