Tynasha McCallum
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Shaina Gordon
07.2022 - 10.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns whether in office or remotely.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
Shift Supervisor
Cvs
11.2021 - 12.2022
- Lead and Monitor business operations & employees during the current shift, delegate tasks, Resolve problems, & make sure everything runs cohesively.
- complete office work duties
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Trained new employees
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Home Health Aide
Passion Care
06.2018 - 11.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted terminally ill patients with bathing, grooming and dressing.
Retail Sales
Victoria Secret
10.2017 - 05.2018
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Increased customer engagement to drive interest and boost sales opportunities.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
Assistant ( Volunteer )
Doctor Goyals Office
01.2013 - 11.2017
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated patient accounts and information daily.
- Managed physician calendar, scheduling patient appointments and procedures.
- Directed patient flow during practice hours, minimizing wait times.
- Maintained current, organized and efficient office inventories.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Documented and responded to incoming correspondences to address questions.
Sales Associate
Ocean Beauty
06.2016 - 09.2017
- Drive sales through the engagement of customers, product knowledge, suggestive selling, Greet customers
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
No Degree - Bachelors Degree in Social Work
Walden University
Minneapolis, MN05.2026
High School Diploma -
Croom High School
Cheltenham,md05.2016
Skills
- Digital and Verbal Communication
- Team Collaboration and Leadership
- Staff Supervision
- Coordinating Daily Operations
- Problem-Solving
- Documentation and Reporting
- Work Planning and Prioritization
- Shift Scheduling
- Regulatory Compliance
- Performance Monitoring
- Safety Procedures
- Inventory Assessment
- Hiring and Training
- Decision Making
- Coaching and Mentoring
- Computer Skills
- Critical Thinking
Accomplishments
- Promoted from Shift Supervisor to Pharmacy Technician, in less than 12-months keeping both job titles cross training.
- Consistently maintained high customer satisfaction ratings.
Certification
- Salutatorian
- Principles Award
- Honor Roll
- 4.0 GPA
- Academic Attendance Award
- Pep Squad Award
Timeline
Patient Service Representative
Shaina Gordon
07.2022 - 10.2023
Shift Supervisor
Cvs
11.2021 - 12.2022
Home Health Aide
Passion Care
06.2018 - 11.2018
Retail Sales
Victoria Secret
10.2017 - 05.2018
Sales Associate
Ocean Beauty
06.2016 - 09.2017
Assistant ( Volunteer )
Doctor Goyals Office
01.2013 - 11.2017
No Degree - Bachelors Degree in Social Work
Walden University
High School Diploma -
Croom High School
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