Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tynece Magloir-Payne

Wirtz,VA

Summary

Customer Service professional with over 10 years of experience. Strong problem-solving skills and attention to detail. Excellent communication skills. Dedicated to providing high-quality care and ensuring customer satisfaction. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Spark
10.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Package Delivery Driver

UPS
11.2023 - 12.2023
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
  • Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.

Delivery Warehouse Associate

Amazon
09.2022 - 01.2023
  • Develop and maintain a strong understanding of Amazon's delivery processes and safety protocols to ensure smooth and secure delivery operations
  • Maintain a clean and organized work environment
  • Ensure accuracy and timeliness of inventory counts to optimize delivery operations
  • Ensure the accurate and efficient fulfillment of customer orders by picking and packing items according to established procedures and quality standards
  • Follow industry best practices for warehouse safety and security to minimize risks and ensure a safe working environment.

Member Service Representative

Kaiser Permanente
11.2019 - 08.2022
  • Develop and maintain a deep understanding of Kaiser Permanente's member services offerings and be able to effectively communicate them to potential and current members
  • Develop and maintain a comprehensive knowledge of Kaiser Permanente's products, services, and resources to provide accurate and helpful information to members
  • Maintain accurate and up-to-date member records to ensure efficient and effective service delivery
  • Identify and resolve member service issues by actively listening to and empathizing with members, and taking appropriate action to resolve their concerns
  • Utilize effective communication skills to handle member inquiries and resolve issues in a timely and satisfactory manner
  • Assist members in navigating the complex healthcare system, including helping them understand insurance coverage and find appropriate healthcare providers.

Team Assistant

Capitol Partners
05.2019 - 07.2019
  • Organize and coordinate office events and team building activities to foster a positive work environment and enhance team collaboration
  • Collaborate closely with supervisors to prioritize and manage tasks, ensuring the smooth execution of daily operations
  • Assist with onboarding new team members by providing them with necessary resources and information to quickly integrate into the team and start contributing
  • Assist in the preparation and distribution of team reports and presentations to keep the management informed about team performance and progress
  • Coordinate and schedule meetings with external partners and stakeholders to strengthen business relationships and facilitate collaboration.

Holiday Clerk Assistant (PSE)

USPS
11.2018 - 01.2019
  • Performs a variety of distribution, and sales and customer support duties for postal products and services
  • Distributes and scans incoming and outgoing mail at a post office, branch or station
  • Ensures display and selling areas, workstations, and storage areas are presentable to customers
  • Performs any variety of mail processing tasks such as preparing work area, loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-processable items
  • May perform additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution
  • Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.

Secretary Manager

All Weather, Inc.
07.2013 - 10.2018
  • Coordinate travel arrangements for company executives and employees, including booking flights, hotels, and transportation, and ensuring all necessary documentation is obtained
  • Streamline and improve administrative processes
  • Manage and coordinate the onboarding process for new employees, including preparing necessary paperwork, conducting orientation sessions, and ensuring a smooth transition into the company
  • Develop and maintain a comprehensive document management system to ensure efficient storage and retrieval of important office documents
  • Plan and execute company events and employee engagement activities to promote a positive work environment
  • Organize and manage office events and employee gatherings to promote team building and boost employee morale
  • Maintain confidentiality of sensitive information.

Education

Diploma -

Paint Branch High School
01.2012

Skills

  • Customer Service
  • Bookkeeping
  • Complex Problem-Solving
  • Data Entry
  • Business Experience
  • Appointment Coordination
  • Healthcare Knowledge
  • Scheduling
  • Office Administration
  • Detail Oriented

Timeline

Package Delivery Driver

UPS
11.2023 - 12.2023

Delivery Driver

Spark
10.2023 - Current

Delivery Warehouse Associate

Amazon
09.2022 - 01.2023

Member Service Representative

Kaiser Permanente
11.2019 - 08.2022

Team Assistant

Capitol Partners
05.2019 - 07.2019

Holiday Clerk Assistant (PSE)

USPS
11.2018 - 01.2019

Secretary Manager

All Weather, Inc.
07.2013 - 10.2018

Diploma -

Paint Branch High School

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Tynece Magloir-Payne