Summary
Overview
Work History
Education
Skills
Timeline
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TYNECIA CLIFTON

Newark,NJ

Summary

Accomplished Retail Store Manager at Foot Locker, for elevating customer satisfaction and streamlining operations. Expert in inventory management and customer resolution, I led initiatives that significantly enhanced the shopping experience. My background also includes meticulous roles in healthcare, demonstrating unparalleled multi-tasking and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Retail Store Manager

Foot Locker
04.2001 - 08.2023
  • Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
  • Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
  • Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
  • Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
  • Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
  • Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
  • Managed the day to day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.


Phlebotomist

Beth Isreal Hospital
01.2006 - 12.2015
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Organized patients charts before each day's clinic sessions began.
  • Conducted EKG's, Spirometry testing, Audiograms and other Diagnostic tests as requested by the physician.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Kept examination room clean,stocked with necessary supplies and prepared for incoming patients.

Education

No Degree - Certified Medical Assistant

Allen School
Brooklyn, NY
11-2005

High School Diploma -

Sheepshead Bay High School
Brooklyn, NY
06-2000

Skills

  • Customer service

  • Customer Resolution

  • Strong multi-tasking

  • Problem-solving

  • Retail operations

  • Inventory Management

  • Training/Development

  • Payroll/Budgeting

  • Recruting/Hiring

Timeline

Phlebotomist

Beth Isreal Hospital
01.2006 - 12.2015

Retail Store Manager

Foot Locker
04.2001 - 08.2023

No Degree - Certified Medical Assistant

Allen School

High School Diploma -

Sheepshead Bay High School

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TYNECIA CLIFTON