Tynecia Tubbs
Kannapolis,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Market Delivery Associate
Lowe's
01.2022 - Current
- Take inbound and outbound calls from internal and external customers, issue identifications and resolutions, good oral and written skills in communication, effective problem solving
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
Sales Floor Supervisor
Lowe's
07.2021 - 12.2021
- Coaching and training of associates, following up on daily task, managing performance, delegating, provide resources and tools to support those helping customers
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
- Trained and supported sales force with closing deals.
Appliance Sales Specialist
Lowe's
09.2017 - 06.2021
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Operated store equipment to promote safety and reduce injury.
- Relayed information regarding current store promotions, sales and special events to customers.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Maintained product knowledge to assist and educate customers on options available.
Supervisor
Papaya Clothing
01.2017 - 09.2017
- Stock shelves, prepare merchandise to sales floor, customer service, team building, maintain inventory
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Kohl's
09.2014 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Business Administration And Management
Strayer University
Washington, DC12.2021
Skills
- Business development
- Exceptional customer service
- Sales management
- Marketing
- Multi-Tasking
- Problem-Solving
- Teamwork and Collaboration
- Product Sales
- Training and mentoring
Timeline
Market Delivery Associate
Lowe's
01.2022 - Current
Sales Floor Supervisor
Lowe's
07.2021 - 12.2021
Appliance Sales Specialist
Lowe's
09.2017 - 06.2021
Supervisor
Papaya Clothing
01.2017 - 09.2017
Sales Associate
Kohl's
09.2014 - 01.2017
Associate of Arts - Business Administration And Management
Strayer University
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