Tyneisha Caldwell-Black
Stone Mountain,GA
Summary
An enthusiastic future educator, eager to contribute innovative ideas aimed at fostering scholarly development in both independent and collaborative settings.
Overview
10
10
years of professional experience
Work History
Recovery Specialist
Jetty
10.2022 - Current
- Maintained client confidentiality and adhered to compliance guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Underwriter
State Farm Mutual Automobile Insurance Company
08.2020 - 07.2022
- Analyzed credit, income, compliance, and driving record during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
Endorsement Specialist
Tapco Underwriters
09.2017 - 08.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Underwriting Assistant
State Farm Mutual Automobile Insurance Company
06.2014 - 07.2017
- Assisted with negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
Education
Bachelor of Science - Family And Consumer Sciences
North Carolina Central University
Durham, NC05.2019
Skills
- Documentation abilities
- Analyzing data
- Relationship Building
- Proficient in Microsoft Office
- Teamwork and Collaboration
- Multitasking
- Task Prioritization
- Decision-Making
- Time Management
- Excellent Communication
Timeline
Recovery Specialist
Jetty
10.2022 - Current
Underwriter
State Farm Mutual Automobile Insurance Company
08.2020 - 07.2022
Endorsement Specialist
Tapco Underwriters
09.2017 - 08.2020
Underwriting Assistant
State Farm Mutual Automobile Insurance Company
06.2014 - 07.2017
Bachelor of Science - Family And Consumer Sciences
North Carolina Central University
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