Tyneisha Ebb
Baltimore,MD
Summary
15+ years of experience. Areas of expertise include: Conflict resolution, Decision making, Motivating People, Security management, Problem solving, Strategic thinking just to name a few. Experienced correctional professional with strong leadership and relationship-building skills. Meticulous administrative assistant , excellent at juggling multiple tasks and working under pressure. Highly ambitious individual with a background in Law Enforcement, Procurement, Home Improvement and Operations. My expertise in data analysis, negotiation, strategic sourcing, and supplier relationship management skills. Microsoft software savvy (word/outlook/excel/PowerPoint/publisher) Team-minded Coordinator with 12+ years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 15+ years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
14
14
years of professional experience
Work History
Regional Service Lead-Supervisor
Window Nation
03.2024 - Current
- Managed resources efficiently to optimize service delivery across multiple locations in the region.
- Cultivated strong partnerships with vendors to negotiate favorable pricing terms resulting in cost savings for the organization as a whole.
- Mentored team members on best practices, fostering a culture of collaboration, learning, and high performance.
- Conducted thorough analysis of regional performance metrics, utilizing insights to implement targeted interventions and drive continuous improvement.
- Maximized employee retention through tailored professional development programs based on individual career goals and aspirations.
- Implemented quality assurance measures to ensure consistent service excellence throughout all regional locations.
- Improved team productivity with regular communication, feedback, and performance evaluations.
- Standardized service procedures across all locations within the region to ensure uniformity in customer experience.
- Collaborated with cross-functional teams for continuous improvement of regional operations and services.
- Optimized resource allocation by assessing individual location needs and reallocating resources accordingly for maximum efficiency.
- Facilitated regular team meetings to review progress against goals, addressing challenges and celebrating successes together.
- Evaluated emerging industry trends to adapt regional strategies proactively, staying ahead of market shifts.
- Established key performance indicators for monitoring regional success, ensuring timely corrective actions when necessary.
- Developed strong client relationships through exceptional customer service and proactive problem resolution.
- Consistently exceeded targets set forth in annual business plans while maintaining budgetary guidelines established for the region.
- Championed cross-departmental initiatives aimed at promoting operational efficiencies that led to increased profitability.
- Increased customer satisfaction by implementing streamlined service processes and procedures.
- Enhanced regional performance by identifying service gaps and providing targeted staff training.
- Built relationships with customers and community to establish long-term business growth.
Service Coordinator
Window Nation
11.2022 - 03.2024
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Managed invoices for new materials and parts.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Frequently inspected production area to verify proper equipment operation.
- Managed banking reconciliations and monthly balance sheet statements.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Lending Coordinator Manager
DBA Homeside
02.2021 - 11.2022
- Generated reports, compiling and organizing key data
- Maintained records of customer needs and preferences
- Answered telephone calls to handle internal and external requests
- Created and maintained files following office procedures
- Researched information to answer questions or resolve issues
- Participated in training sessions regarding products and services
- Developed and updated calendars to manage meetings and obligations
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies
- Identified valuable solutions for customers with credit problems
- Reviewed credit histories from applicants and determined feasibility of granting requested loans
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Correctional Officer Lieutenant
PUBLIC SAFETY & CORRECTIONAL SERVICES
01.2012 - 02.2021
- Responsible for sourcing, purchasing, and managing the acquisition of good and services for the State of Maryland-Dept of Public Safety.
- Overseen 700-1200 Adults/juveniles in a correctional residential facility setting
- Maintained the custody and control of 700-1200 inmates housed in maximum security unit
- Conducted routine and emergency head counts
- Directed the activities of inmate crews working on maintenance, operations and construction projects
- Inspected work sites and crew trucks for contraband, cleanliness and safety
- Supervised inmates clearing debris from roadways and drains
- Completed intake paperwork, fingerprints and searches
- Made rounds at specified intervals and conducted head counts and roll calls
- Booked new inmates into facility and processed inmates for release
- Searched the building and grounds, living quarters and work areas for contraband
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Determined and assigned inmates to appropriate housing.
Education
High School Diploma -
Centennial High School
Ellicott City, MDSkills
- Risk Management
- Strategic Sourcing
- Negotiation
- Cost management
- Supplier Relationship Management
- Compliance
- Inventory management
- Data management
- Team leadership
- Team liaison
- Strong verbal and Written
- Communication
- Project management
- Powerful negotiator
- Conflict resolution
- Extremely organized
- Staff development
- Professional Networking
- Multitasking and Organization
- Performance Management
- Product and Service Expertise
- Month-End Closings
- Purchasing
- Audit Preparation
- Payment Calculation
- Records Preparation
- Collections and Invoice Processing
- Commission Calculation
- Document Coding and Classification
- Financial Compliance
- Loan and Account Monitoring
- Financial Recordkeeping
Timeline
Regional Service Lead-Supervisor
Window Nation
03.2024 - Current
Service Coordinator
Window Nation
11.2022 - 03.2024
Lending Coordinator Manager
DBA Homeside
02.2021 - 11.2022
Correctional Officer Lieutenant
PUBLIC SAFETY & CORRECTIONAL SERVICES
01.2012 - 02.2021
High School Diploma -
Centennial High School
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