Overview
Work History
Education
Skills
Timeline
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Tyneisha Marshall

San Antonio,TX

Overview

11
11
years of professional experience

Work History

Fraud Analyst

Global Payments
10.2024 - Current
  • Monitored credit card transactions to identify fraudulent activities, reducing risk.
  • Investigated flagged transactions and collaborated with internal teams to resolve fraud issues.
  • Provided customer support for unauthorized transactions and account holds.
  • Generated fraud reports and stayed up-to-date with industry regulations (e.g., PCI DSS).

Tier 2 Customer Service Representative

TaskUs
05.2024 - 10.2024
  • Assisted with banking transactions, check verification, and loan payments.
  • Reviewed and resolved fraudulent transactions.
  • Supported digital banking needs and authenticated member identities.

Customer Service Representative

SMI
02.2020 - 12.2023
  • Assisted with child support inquiries and processed customer changes.
  • Delivered frontline support, ensuring high customer satisfaction.

Team Leader

Atento
03.2017 - 12.2019
  • Led a team of 6 representatives, ensuring top-quality service.
  • Managed escalated customer issues and promoted financial products.
  • Improved team efficiency through training, performance reviews, and strategy.

Technical Support Representative

IQOR
02.2014 - 12.2016
  • Provided technical support for mobile devices at Asurion, assisting customers with troubleshooting, device setup, and claim processing for phone insurance.

Education

Associate of Arts - Business Administration

University of Phoenix
Tempe, AZ
10-2025

Skills

    Advanced proficiency in Microsoft Office Suite: Word, Excel, OneNote, Access, Outlook, and PowerPoint

    Advanced proficiency in Oracle, Citrix, Remote Desktop Connection, Avaya, and content management systems

    Customer Support: Respond to customer inquiries via phone, email, chat, or ticketing systems; provide timely and accurate technical assistance for products or services

    Issue Diagnosis and Resolution: Troubleshoot software, hardware, or network issues; guide customers through step-by-step solutions; escalate complex problems when necessary

    Documentation: Record customer interactions, issues, and resolutions in support systems; maintain accurate logs and technical documentation

    Product Knowledge: Stay updated on product changes, software updates, and new technologies; use technical manuals, FAQs, and knowledge bases to assist customers


Timeline

Fraud Analyst

Global Payments
10.2024 - Current

Tier 2 Customer Service Representative

TaskUs
05.2024 - 10.2024

Customer Service Representative

SMI
02.2020 - 12.2023

Team Leader

Atento
03.2017 - 12.2019

Technical Support Representative

IQOR
02.2014 - 12.2016

Associate of Arts - Business Administration

University of Phoenix

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Tyneisha Marshall